Enhancement of traditional Business Process Management with reflection – a new perspective for Organisational Learning ?

The successful management of learning and knowledg e has become a critical success factor for organisations in toda y’s knowledge-intensive business world. However, the question remains how a n organisation should act and react in order to fulfill this management task. A common answer to the question is that organisations need employees who h ave the experience and knowledge to perform their work productively. A pre requisite for such employees is a continuous professional development however. In this context, formal learning methods alone are insufficient beca use of their long preparation time and their separation from daily wo rking routines. What is needed is a kind of “real-time-learning”, enabling individuals and also organisations to react on changing requirements and co itions in an adequate manner. In order to converge to such a “real-time” organisational learning, this paper proposes a model, enhancing traditional, topdown focused Business Process Management approaches with insights from re flection and reflective learning theory respectively.

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