Use of ERP Systems: a Social shaping Perspective

The term of social shaping is very attractive and has been widely used in the Information Systems (IS) literature. Social shaping of an Enterprise Resource Planning (ERP) package can materialise through the means of power, politics, discourse and user resistance. Whenever a package is socially shaped, either it is modified or there are no changes in the package but it is used in a different way than intended. This paper is concerned with the use of ERP system through the lens of social shaping. The paper suggests that empirical observation in the post-implementation stages of ERP system in this respect will give rich insights by informing which stakeholders are involved, which means are deployed that shapes the system and does it lead to an improved situation.

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