论文信息 - Developing guidelines for managing processes by objectives

Developing guidelines for managing processes by objectives

Syftet med examensarbetet var att ta fram generella riktlinjer for att malstyra processer pa Volvo Bussar AB. Dessa riktlinjer skulle sedan testas pa tre pilotprocesser, som var utvalda sa att ...

Josefin Enström | Josefin Enström

[1] Geary A. Rummler,et al. Improving Performance: How to Manage the White Space on the Organization Chart , 1990 .

[2] H. James Harrington. Excellence the IBM Way , 1988 .

[3] Steven M. Hronec,et al. Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future , 1993 .

[4] Robert C. Camp,et al. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance , 1989 .

[5] William J. Kettinger,et al. BUSINESS PROCESS REENGINEERING: Building a Comprehensive Methodology , 1993 .

[6] L. Hollings. Clearing up the confusion , 1992 .

[7] Gregory H. Watson,et al. The benchmarking workbook : adapting best practices for performance improvement , 1992 .

[8] Eugene H. Melan. Process Management: Methods for Improving Products and Service , 1992 .

[9] H. J. Harrington,et al. Total improvement management : the next generation in performance improvement , 1995 .

[10] Mohamed Zairi,et al. Effective process management through performance measurement , 1995 .

[11] H. Harrington. Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness , 1991 .

[12] A Caruba,et al. Do it right the first time! , 1982, Nursing homes.

[13] Hubert Rampersad. A visionary management model , 2001 .

[14] Michael N. King,et al. A FRAMEWORK FOR PROCESS EFFECTIVENESS MEASURES , 1996 .