Communication Robot for Elderly Based on Robotic Process Automation

Currently, a communication robot like an AI speaker has become popular as one of consumer services. As realized high functions seen in cooperation of network and home appliances by them, hurdles for the elderly in operating such advanced IT devices are still high. On the other hand, RPA (Robotic Process Automation) attracts attention for productivity improvement of business processing. However, there are few examples that applied RPA to consumer services. It is caused that there is not common sense about an application method of RPA for consumer services. Therefore, if we could define the application method of RPA for consumer services, we could develop consumer services familiar with the elderly. This paper gives some examples of our developed consumer services for the elderly by communication robots after summarizing requirements for applying RPA to consumer services. Then, we inspect the effectiveness of the consumer services based on RPA. Finally, we make clear a RPA basic model for consumer services.