Business school strategy and the metrics for success

Purpose – The paper aims to present a framework for a systems perspective for business schools to formulate strategy, assess performance and adapt to change resulting from performance, environmental and learning feedbacks.Design/methodology/approach – The paper focuses on the balanced scorecard as a means of measuring performance and modifying business school strategies over time.Findings – The paper provides a range of metrics for business schools from financial lenses to innovation and learning lenses, and adapts the scorecard framework to strategic processes from business planning to feedback and learning.Originality/value – The paper links strategy formulation to key performance indicators and strategic change for business schools.