The Congruence Model A Roadmap for Understanding Organizational Performance

That’s easier said than done. Without a comprehensive roadmap–a model– for understanding the myriad performance issues at work in today’s complex enterprises, leaders are likely to propose changes that address symptoms, rather than causes. The real issues that underlie an organization’s performance can easily go undetected by managers who view each new, unique set of problems through the well-worn filter of their past experiences and personal assumptions. Consequently, the “mental model” any leader uses to analyze organizational problems will inevitably influence the design of a solution and, by extension, its ultimate success.