Crisis Management in Software Engineering: Behavioral Aspects

Software projects failure rate is still high. It means that many projects experience crises and the managers have to deal with it. We believe that the human behavior is one of the main reasons that the projects fall into the crisis and one of the main drivers in mitigation process. In this paper we are not going to emphasize importance of a process in prevention and handling crises. Instead, we show that decisions that people make are at least as much important as process methodologies and techniques and helping employees make better decisions will benefit a company.