Robots asking for directions: the willingness of passers-by to support robots

This paper reports about a human-robot interaction field trial conducted with the autonomous mobile robot ACE (Autonomous City Explorer) in a public place, where the ACE robot needs the support of human passers-by to find its way to a target location. Since the robot does not possess any prior map knowledge or GPS support, it has to acquire missing information through interaction with humans. The robot thus has to initiate communication by asking for the way, and retrieves information from passers-by showing the way by gestures (pointing) and marking goal positions on a still image on the touch screen of the robot. The aims of the field trial where threefold: (1) Investigating the aptitude of the navigation architecture, (2) Evaluating the intuitiveness of the interaction concept for the passers-by, (3) Assessing people's willingness to support the ACE robot in its task, i.e. assessing the social acceptability. The field trial demonstrates that the architecture enables successful autonomous path finding without any prior map knowledge just by route directions given by passers-by. An additional street survey and observational data moreover attests the intuitiveness of the interaction paradigm and the high acceptability of the ACE robot in the public place.