Workforce cross training: a re‐emerging trend in tough times
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Purpose – This paper aims to explore advantages, disadvantages, advice and concerns regarding workforce cross training practices, as well as examples of businesses and organizations that have successfully implemented cross training programs.Design/methodology/approach – This article is a general review, based on the literature available and the knowledge and expertise of the authors.Findings – There are a number of realities, such as increased training cost, questionable improvement in productivity, complexity of workflow, and employee resistance, that an employer must consider carefully before moving towards a cross training approach. At the same time, cross training can provide employees with learning and growth opportunities that can help them be ready for emergencies, recessions, and the competition of a global economy.Originality/value – This article adds to the literature on workforce cross training and will be of interest to those involved in that field.
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