How Healthcare Organizations Use the Internet to Market Quality Achievements
暂无分享,去创建一个
[1] S. Altan Erdem,et al. The role of the Internet in physician–patient relationships: The issue of trust , 2006 .
[2] Steven A. Taylor,et al. Distinguishing service quality from patient satisfaction in developing health care marketing strategies. , 1994, Hospital & health services administration.
[3] H R Rubin,et al. The advantages and disadvantages of process-based measures of health care quality. , 2001, International journal for quality in health care : journal of the International Society for Quality in Health Care.
[4] Steven A. Taylor,et al. Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality , 1994 .
[5] K. Kerwin. The role of the Internet in improving healthcare quality. , 2002, Journal of healthcare management / American College of Healthcare Executives.
[6] J. J. Cronin,et al. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments , 2000 .
[7] H. Commandeur,et al. The impact of quality on store loyalty: A contingency approach , 2001 .
[8] M. F. Luce,et al. Constructive Consumer Choice Processes , 1998 .
[9] S Erdem. Healthcare Marketing on the Web: Moving Forward Toward More Interactive Practices , 2007, Health marketing quarterly.
[10] D. Wittink,et al. A model of consumer perceptions and store loyalty intentions for a supermarket retailer , 1998 .
[11] J. J. Cronin,et al. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach , 2001 .
[12] J. J. Cronin,et al. Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models , 2005 .
[13] John G. Lynch,et al. Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces , 1997 .
[14] V. Zeithaml. Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence: , 1988 .
[15] Emin Babakus,et al. Does customer sex influence the relationship between perceived quality and share of wallet , 2008 .
[16] V. Podichetty,et al. Assessment of internet use and effects among healthcare professionals: a cross sectional survey , 2006, Postgraduate Medical Journal.
[17] C. Fornell,et al. The American Customer Satisfaction Index: Nature, Purpose, and Findings , 1996 .