Individual characteristics and ethical decision-making in an IT context

Purpose – The purpose of this paper is to propose and empirically test an ethical decision‐making model in an information technology (IT) context. The model includes both demographic and personality variables, their direct influence on beliefs and judgments, and their influence on the relationships between beliefs, judgments, and moral intent.Design/methodology/approach – Subjects were assessed on their perceptions of IT ethical scenarios both before and after discussing them with others in a web‐based chat room in order to test the research model.Findings – The results show that gender has the most profound effect on ethical decision‐making, with ego strength also having a strong effect, while locus of control has a negligible effect. Beliefs and judgments about questionable behavior shifted after (a chat) discussion more for those with low ego strength than those with high ego strength.Originality/value – The results suggest that the relationship among factors that influence ethical decision‐making is c...

[1]  James J. Cappel,et al.  A comparative investigation of ethical decision making: information systems professionals versus students , 1998, DATB.

[2]  Susan Haugen,et al.  Identifying and controlling computer crime and employee fraud , 1999 .

[3]  L. Dawson,et al.  Ethical Differences Between Men and Women in The Sales Profession , 1997 .

[4]  Thomas M. Jones,et al.  Will the Ethics of Business Change? A Survey of Future Executives , 1988 .

[5]  Robert A. Peterson,et al.  Concerns of college students regarding business ethics , 1984 .

[6]  S. Skinner,et al.  Ethical Behavior and Bureaucratic Structure in Marketing Research Organizations , 1988 .

[7]  Helen Kelley,et al.  Morality and Computers: Attitudes and Differences in Moral Judgments , 1999, Inf. Syst. Res..

[8]  Mei Cao,et al.  B2C e-commerce web site quality: an empirical examination , 2005, Ind. Manag. Data Syst..

[9]  Kimball P. Marshall,et al.  Has Technology Introduced New Ethical Problems? , 1999 .

[10]  Alan J. Dubinsky,et al.  Ethics in retailing: Perceptions of retail salespeople , 1985 .

[11]  Charles W. McNichols,et al.  Situational ethics: An empirical study of differentiators of student attitudes , 1985 .

[12]  Carlos Flavián,et al.  Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site , 2006, Ind. Manag. Data Syst..

[13]  Paul Serwinek,et al.  Demographic & related differences in ethical views among small businesses , 1992 .

[14]  T. Jones Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model , 1991 .

[15]  Timothy Paul Cronan,et al.  How men and women view ethics , 1998, CACM.

[16]  John M. Browning,et al.  How ethical are industrial buyers , 1983 .

[17]  J. Rotter Generalized expectancies for internal versus external control of reinforcement. , 1966, Psychological monographs.

[18]  Lawrence B. Chonko,et al.  Ethics and marketing management: An empirical examination , 1985 .

[19]  Gerhard Steinke,et al.  Business rules as the basis of an organization's information systems , 2003, Ind. Manag. Data Syst..

[20]  Thomas M. Jones,et al.  The Link Between Ethical Judgment and Action in Organizations: A Moral Approbation Approach , 1997 .

[21]  D. Randall Taking stock: Can the theory of reasoned action explain unethical conduct? , 1989 .

[22]  L. Kohlberg Stage and sequence: The cognitive-developmental approach to socialization , 1969 .

[23]  Dennis F. Galletta,et al.  Software Piracy in the Workplace: A Model and Empirical Test , 2003, J. Manag. Inf. Syst..

[24]  Karen D. Loch,et al.  Evaluating ethical decision making and computer use , 1996, CACM.

[25]  Thomas W. Whipple,et al.  Business ethics judgments: A cross-cultural comparison , 1992 .

[26]  Timothy Paul Cronan,et al.  Making ethical decisions , 2000, CACM.

[27]  Satish P. Deshpande,et al.  Managers' Perception of Proper Ethical Conduct: The Effect of Sex, Age, and Level of Education , 1997 .

[28]  L. Treviño Ethical Decision Making in Organizations: A Person-Situation Interactionist Model , 1986 .

[29]  D. Myers,et al.  The group polarization phenomenon. , 1976 .

[30]  Lori N. K. Leonard,et al.  Illegal, Inappropriate, And Unethical Behavior In An Information Technology Context: A Study To Explain Influences , 2001, J. Assoc. Inf. Syst..

[31]  H. P. Sims,et al.  Some Determinants of Unethical Decision Behavior: An Experiment , 1978 .

[32]  I. Ajzen,et al.  Predicting dishonest actions using the theory of planned behavior , 1991 .

[33]  Victor J. Callan,et al.  Predicting ethical values and training needs in ethics , 1992 .

[34]  Lori N. K. Leonard,et al.  Attitude toward ethical behavior in computer use: a shifting model , 2005, Ind. Manag. Data Syst..

[35]  H. P. Sims,et al.  Organizational philosophy, policies, and objectives related to unethical decision behavior: A laboratory experiment. , 1979 .

[36]  Wynne W. Chin The partial least squares approach for structural equation modeling. , 1998 .

[37]  Lori N. K. Leonard,et al.  What influences IT ethical behavior intentions - planned behavior, reasoned action, perceived importance, or individual characteristics? , 2004, Inf. Manag..

[38]  Michael J. Kavanagh,et al.  An Experimental Examination of the Effects of Individual and Situational Factors on Unethical Behavioral Intentions in the Workplace , 1996 .

[39]  Diana Page,et al.  Determinants of Perceptions of Cheating: Ethical Orientation, Personality and Demographics , 2000 .

[40]  Dane K. Peterson Computer ethics: the influence of guidelines and universal moral beliefs , 2002, Inf. Technol. People.

[41]  Yogesh Kumar Dwivedi,et al.  Industrial Management & Data Systems Development of a survey instrument to examine consumer adoption of broadband , 2016 .

[42]  Domenic Sculli,et al.  Factors affecting intentions to purchase via the internet , 2005, Ind. Manag. Data Syst..

[43]  I. Ajzen The theory of planned behavior , 1991 .

[44]  Stuart A. Youngblood,et al.  Bad apples in bad barrels: A causal analysis of ethical decision-making behavior. , 1990 .

[45]  Donald P. Robin,et al.  The Perceived Importance of an Ethical Issue as an Influence on the Ethical Decision-Making of Ad Managers , 1996 .

[46]  Robert E. Stevens,et al.  Differences in Ethical Perceptions Between Male and Female Managers" Myth or Reality? , 1987 .

[47]  Durwood Ruegger,et al.  A study of the effect of age and gender upon student business ethics , 1992 .

[48]  F. Barron,et al.  An ego-strength scale which predicts response to psychotherapy. , 1953, Journal of consulting psychology.

[49]  Debasish Banerjee,et al.  The association of demographic variables and ethical behaviour of information system personnel (Связь демографических переменных и этических установок персонала, занимающегося обслуживанием информационных систем) , 1996 .

[50]  Timothy Paul Cronan,et al.  Have you met your organization's computer usage policy? , 2005, Ind. Manag. Data Syst..

[51]  David E. Terpstra,et al.  Predictors of ethical decisions regarding insider trading , 1991 .

[52]  Peter E. Mudrack,et al.  An investigation into the acceptability of workplace behaviors of a dubious ethical nature , 1993 .