A METHOD TO DEFINE A PERFORMANCE INDICATOR SYSTEM FOR THE CONTROL OF A CRISIS

In case of emergency, the actors must quickly make decisions to solve the crisis in the best possible way. This study proposes a method assisting these actors in their choices while carrying out a performance evaluation of the activities run during the crisis response process. Currently, in many various crises, the evaluation o f performance is solely used afterwards due to difficulties in gathe ring and aggregating the information into trustable performance indicators. The interest of this paper is to presen t a method facilitating the resolution of the crisis based on performance assessment, after a state of the art ab out disaster management and performance evaluation. This method encourages the actors to set up a specific range of indicators and is illustrated with an example: the case of a natural disaster where the response is managed by humanitar ian organizations. The goal will to be able to appl y this control of the response by the performance to various types of crises.