Business support system and method based on workflows

The invention provides a business support system and method based on workflows. According to the business support system and method, users inquire businesses required to be executed through human-machine interfaces of client sides, server sides transmit inquired results to the client sides for display; and according to workflow charts provided by the human-machine interfaces of the client sides, the users sequentially carry out work according to business work steps. By means of the business support system and method, support for finishing specific businesses is provided, and the users can accumulate and manage knowledge about the specific businesses, so that the users can acquire the knowledge quickly and accurately when carrying out businesses in the future and complete work smoothly under the guide of the system.