Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry

Purpose – To provide reliable and valid constructs of total quality management (TQM) and a measurement instrument in the context of manufacturing industries in newly industrialized countries for evaluating the TQM implementation process and to target improvement areas.Design/methodology/approach – Based on a review of TQM literature and expert opinions, ten TQM constructs (nine implementation constructs and one outcome construct) were identified. A detailed questionnaire was developed with the items for ten TQM constructs along with the questions on quality performance and information about the respondents. The questionnaire was then sent to randomly selected ISO 9000 certified manufacturing companies in Thailand. Out of 1,000 questionnaires sent, 275 usable samples were returned giving a response rate of 27.5 percent. Based on the data from the survey, exploratory factor analysis was done to ensure that items in each scale reflected sufficiently the scope of each construct. Internal consistency analysis ...

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