Linkages between total quality management and organisational performance: an empirical study for Indian industry

Many companies across the world are engaged in adopting total quality management (TQM) to improve their operational performance. Managers are under increasing pressure to justify the value and contribution of TQM program expenditures to the performance of the organisation. This paper examines the need for establishing linkages between factors affecting TQM, as well as organisational performance and suggests a comprehensive assessment framework. A diagnostic instrument has been designed to test in Indian industries that have implemented TQM during the last decade. The result of this empirical study establishes the strong and weak linkages and helps to derive a few propositions for furtherance of the state-of-the-art in TQM. Such a study has the potential to contribute in providing feedback to manage and improve the TQM programs to better meet the needs of the organisation.

[1]  Moreno‐Luzón,et al.  Strategic approaches, organizational design and quality management , 1998 .

[2]  J. M. Hoffman,et al.  TQM as a management strategy for the next millennia , 2001 .

[3]  H. James Harrington,et al.  The Fallacy of Universal Best Practices , 1997 .

[4]  R. R. Lakhe,et al.  Factors affecting TQM implementation: Empirical study in Indian industry , 1998 .

[5]  Noriaki Kano,et al.  A Perspective on Quality Activities in American Firms , 1993 .

[6]  Tauno Kekäle,et al.  A mismatch of cultures: a pitfall of implementing a total quality approach , 1995 .

[7]  Adrian John Wilkinson,et al.  Quality management, problems and pitfalls: a critical perspective , 1996 .

[8]  Amrik S. Sohal,et al.  Quality management practices: a comparative study between East and West , 1998 .

[9]  R. P. Mohanty.  TQM: Some issues for deliberation , 1997 .

[10]  W. Edwards Deming,et al.  Out of the Crisis , 1982 .

[11]  R. P. Mohanty,et al.  TQM ‐ a comparative approach , 1996 .

[12]  Steven H. Appelbaum,et al.  The impact of perceived control and desire to be empowered: an analysis of perception and reality , 1998 .

[13]  Jayant V. Saraph,et al.  An Instrument for Measuring the Critical Factors of Quality Management , 1989 .

[14]  Tom Fisher.  The View from the Top: Chief Executives' Perceptions of Total Quality Management , 1993 .

[15]  Javier Merino-Díaz de Cerio,et al.  Factors relating to the adoption of quality management practices: An analysis for Spanish manufacturing firms , 2003 .

[16]  Sanjay L. Ahire,et al.  Development and Validation of TQM Implementation Constructs , 1996 .

[17]  R. P. Mohanty.  Managing TQM affairs: some lessons , 1995 .

[18]  David A. Garvin,et al.  Quality Problems, Policies, and Attitudes in the United States and Japan: An Exploratory Study , 1986 .

[19]  Arawati Agus,et al.  Total quality management practices in manufacturing companies in Malaysia: An exploratory analysis , 2000 .

[20]  Lawrence M. Corbett,et al.  Quality Improvement Practices in Korea, New Zealand and the USA , 1994 .

[21]  Andy Neely,et al.  Performance measurement system design , 1995 .

[22]  Quek Eng Eng,et al.  A survey of TQM practices in the Malaysian electrical and electronic industry , 2003 .

[23]  DEVELOPMENT OF PERFORMANCE MEASURES FOR WORLD CLASS MANUFACTURING , 2006 .

[24]  Shlomo Globerson,et al.  Issues in developing a performance criteria system for an organization , 1985 .

[25]  Roger G. Schroeder,et al.  The effects of organizational context on quality management: An empirical investigation , 1991 .

[26]  Alfred J. Nanni,et al.  The New Performance Challenge: Measuring Operations for World-Class Competition , 1990 .

[27]  T. C. Powell.  Total Quality Management as Competitive Advantage , 1995 .

[28]  L. Cronbach.  Coefficient alpha and the internal structure of tests , 1951 .

[29]  George A. Bohoris,et al.  A comparative assessment of some major quality awards , 1995 .

[30]  Amrik S. Sohal,et al.  A study of the relationship between quality management practices and performance in small businesses , 1999 .

[31]  Roger G. Schroeder,et al.  A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT , 1994 .

[32]  J. Nunnally.  Psychometric Theory (2nd ed), New York: McGraw-Hill. , 1978 .