Towards an Effective Onsite Customer Practice

This paper describes the experience of process refinement on a long running XP project. At the end of the first release of this project, the team took the time to review and critique their current practices. The outcome of this review was a concrete set of recommendations that were put into practice in later releases to address the problems identified in the first. Of these recommendations, the ones that had the greatest impact on process improvement were those pertaining to the refinement of the onsite customer practice. This paper discusses in detail the improvements experienced as the result of a more effective onsite customer practice.