论文信息 - Implementation of total quality management

Implementation of total quality management

This article discusses a practical approach to the implementation of total quality management (TQM) and provides a case study to show how a company has benefited through a TQM programme.

Gopal K. Kanji | G. Kanji | R. L. Barker | Raymond L. Barker

[1] G. Kanji. Total quality management: the second industrial revolution , 1990 .

[2] A. J. David. The customer/supplier relationship—the Nissan way , 1990 .