Identifying critical enablers and pathways to high performance supply chain quality management

Purpose – The aim of this paper is threefold: first, to examine the content of supply chain quality management (SCQM); second, to identify the structure of SCQM; and third, to show ways for finding improvement opportunities and organizing individual institution's resources/actions into collective performance outcomes.Design/methodology/approach – To meet the goals of this work, the paper uses abductive reasoning and two qualitative methods: content analysis and formal concept analysis (FCA). Primary data were collected from both original design manufacturers (ODMs) and original equipment manufacturers (OEMs) in Taiwan.Findings – According to the qualitative empirical study, modern enterprises need to pay immediate attention to the following two pathways: a compliance approach and a voluntary approach. For the former, three strategic content variables are identified: training programs, ISO, and supplier quality audit programs. As for initiating a voluntary effort, modern lead firms need to instill “motivat...

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