Key performance indicators for the evaluation of RFID-enabled B-to-B e-commerce applications: the case of a five-layer supply chain

This paper attempts to track key performance indicators in order to assess the impacts of RFID technology in a five layer supply chain in the utility sector. Findings point to some performance improvements especially when RFID enables more integrated and more collaborative B-to-B e-commerce solutions. The research design involves multiple units and levels of analysis, and relies on diverse data collection methods and generates a vast amount of data. The concept of a living laboratory proved to be an insightful approach for exploring issues related to inter-company connectedness and relationship management.

[1]  Feng Cheng,et al.  Exploring the impact of RFID on supply chain dynamics , 2004, Proceedings of the 2004 Winter Simulation Conference, 2004..

[2]  Benita M. Beamon,et al.  Measuring supply chain performance , 1999 .

[3]  Alan D. Smith,et al.  Exploring radio frequency identification technology and its impact on business systems , 2005, Inf. Manag. Comput. Security.

[4]  Andy Neely,et al.  Performance measurement system design: developing and testing a process‐based approach , 2000 .

[5]  R. V. Hoek,et al.  “Measuring the unmeasurable” ‐ measuring and improving performance in the supply chain , 1998 .

[6]  A. Gunasekaran,et al.  A framework for supply chain performance measurement , 2004 .

[7]  Bharatendu Srivastava,et al.  Radio frequency ID technology: The next revolution in SCM , 2004 .

[8]  T. Simatupang,et al.  Benchmarking supply chain collaboration: an empirical study , 2004 .

[9]  S. Holmberg,et al.  Systems Thinking in Supply Chain Measurements , 2000 .

[10]  A. Gunasekaran,et al.  Performance measures and metrics in a supply chain environment , 2001 .

[11]  Florian Michahelles,et al.  An overview of EPC technology , 2006 .

[12]  ChiaCheng Chao,et al.  Determining technology trends and forecasts of RFID by a historical review and bibliometric analysis from 1991 to 2005 , 2007 .

[13]  Munir Mandviwalla,et al.  Integrating the Supply Chain with RFID: A Technical and Business Analysis , 2005, Commun. Assoc. Inf. Syst..

[14]  Gordon Stewart,et al.  Supply‐chain operations reference model (SCOR): the first cross‐industry framework for integrated supply‐chain management , 1997 .

[15]  Kevin McCormack,et al.  Linking SCOR planning practices to supply chain performance: An exploratory study , 2004 .

[16]  Andy Neely,et al.  Performance measurement system design , 1995 .

[17]  Gary M. Gaukler.  RFID in supply chain management , 2005 .

[18]  Steven A. Melnyk,et al.  Metrics and performance measurement in operations management: dealing with the metrics maze , 2004 .

[19]  Basheer M. Khumawala,et al.  Radio frequency identification technology: applications, technical challenges and strategies , 2006 .

[20]  Elgar Fleisch,et al.  Inventory Inaccuracy and Supply Chain Performance: A Simulation Study of a Retail Supply Chain , 2005 .

[21]  Karl A. Hribernik,et al.  Living labs as a multi-contextual R&D methodology , 2006, 2006 IEEE International Technology Management Conference (ICE).

[22]  Jiang-Liang Hou,et al.  Quantitative performance evaluation of RFID applications in the supply chain of the printing industry , 2006, Ind. Manag. Data Syst..

[23]  Andy Neely,et al.  Designing, implementing and updating performance measurement systems , 2000 .

[24]  Ygal Bendavid,et al.  The potential of RFID in warehousing activities in a retail industry supply chain , 2005 .

[25]  Eric W.T. Ngai,et al.  RFID: Technology, applications, and impact on business operations , 2008 .

[26]  D. Lambert,et al.  SUPPLY CHAIN METRICS. , 2001 .

[27]  A. Gunasekaran,et al.  Build‐to‐order supply chain management: a literature review and framework for development , 2005 .

[28]  Pedro M. Reyes,et al.  Future impacts of RFID on e‐supply chains in grocery retailing , 2005 .

[29]  Karen Ka-Leung Moon,et al.  RFID research: An academic literature review (1995–2005) and future research directions , 2008 .

[30]  Dimitris Kiritsis,et al.  Research issues on product lifecycle management and information tracking using smart embedded systems , 2003, Adv. Eng. Informatics.

[31]  Yossi Sheffi,et al.  RFID AND THE INNOVATION CYCLE , 2004 .

[32]  Robert J. Kauffman,et al.  Making the ‘MOST’ out of RFID technology: a research agenda for the study of the adoption, usage and impact of RFID , 2007, Inf. Technol. Manag..

[33]  Hsiao-Cheng Yu,et al.  Challenges to Global RFID Adoption , 2006, 2006 Technology Management for the Global Future - PICMET 2006 Conference.

[34]  Ygal Bendavid,et al.  Exploring the impact of RFID technology and the EPC network on mobile B2B eCommerce: A case study in the retail industry , 2008 .

[35]  Keely L. Croxton,et al.  AN EVALUATION OF PROCESS‐ORIENTED SUPPLY CHAIN MANAGEMENT FRAMEWORKS , 2005 .

[36]  Claudia Löbbecke,et al.  Bled Econference Eintegration in Action Rfid Technology and Applications in the Retail Supply Chain: the Early Metro Group Pilot 2 Literature Setting and Research Approach of Section , 2022 .

[37]  Panos E. Kourouthanassis,et al.  Towards ’smarter’ Supply and Demand-Chain Collaboration Practices Enabled by RFID Technology , 2005 .

[38]  Ellen Christiaanse,et al.  Adoption and impact of collaboration electronic marketplaces , 2003, Inf. Syst. E Bus. Manag..