Shared Services in Finance and Accounting

Contents: List of figures List of tables Lists of abbreviations Acknowledgements Introduction: why use shared services? Part I The Basis for Shared Services: Processes covered by shared service organizations The location of shared service organizations Benefits and obstacles to setting up a shared service organization IT for shared service organizations People - incentives, retention and training Performance measurement Service pricing and service level agreements The structure of shared service organizations. Part II Implementing Shared Services: Pre-assessment The feasibility study and business case Design Implementation Optimization. Afterword: Future Trends References and information sources Index.