Knowledge Production in Urban Governance Systems through Qualitative Geographical Information Systems (GIS)

Urban governance offers opportunities for more inclusive urban management, incorporating tacit knowledge and citizens’ preferences. The question is how to elicit such knowledge and preferences so that they are both inclusive as well as efficient. Field visits to Indian cities have shown that a lot of effort is put into the implementation of E-governance tools and setting up Geographic Information Systems (GIS), focusing on administrative interaction with citizens. Little attention is paid to how GIS could be included in strategic governance processes. The main question here is how a combination of GIS-based qualitative and quantitative approaches can make local embedded knowledge visible for inclusive urban governance. Therefore workshops were held in four Indian cities (Mysore, Hubli–Dharward, Kalyan and Mira–Bhayandar) with participants from local government departments and elected councillors to elicit and discuss local knowledge on urban inequalities. GIS maps were used as an input to the process and for visualizing outcomes. The workshops show that using GIS throughout the process provides an understanding of the local context, enriches knowledge obtained from local databases, and therefore supports multiple forms of knowledge. However, the outcome depends greatly on the nature of input maps, the situated knowledge of workshop participants and map literacy.