Reflection in intercultural learning: examining the international experience through a critical incident approach

Professionals are increasingly being required to work in diverse, multicultural environments. Accordingly, skills in intercultural practice are a prerequisite to professional knowledge and competence. Ensuring that these are developed is increasingly part of the core business of universities. Currently, however, there is a gap in the knowledge base as to the learning processes that underpin the acquisition of such intercultural understandings, knowledge and competence. This article represents an attempt to address this gap through describing some of the findings of a qualitative, interdisciplinary study undertaken by the authors with students at Charles Sturt University, Australia. The purpose of the study was to illuminate key processes in the development of cultural knowledge and intercultural competence through exploring the experiences of education and health professional students undertaking fieldwork and study in Indonesia and Vietnam. In this article we illustrate and discuss a continuum of learning to be interculturally competent, grounded in the data, and conclude with a series of recommendations for future practice and research.