Improving on‐time performance in health care organizations: a case study

[1]  J. Hermida,et al.  Reducing patient waiting times through quality assurance methods in La Troncal, Ecuador. , 1996, Bulletin of the Pan American Health Organization.

[2]  M. I. Henig,et al.  Reservation planning for elective surgery under uncertain demand for emergency surgery , 1996 .

[3]  Jonathan P. Caulkins,et al.  The On-Time Machines: Some Analyses of Airline Punctuality , 1993, Oper. Res..

[4]  K. Mchale,et al.  Efficiency in the pediatric orthopedic clinic and the effect on the parents: a comparison of military and civilian medical centers. , 1992, Military medicine.

[5]  Jackson Ar,et al.  A waiting time survey in general practice. , 1991 .

[6]  D. Jarolim,et al.  The failed appointment. , 1991, The Journal of the Oklahoma State Medical Association.

[7]  R H Brook,et al.  Patients who leave a public hospital emergency department without being seen by a physician. Causes and consequences. , 1991, JAMA.

[8]  Richard W. Kulp,et al.  The Analysis of Time Series, 4th Ed. , 1991 .

[9]  R K Shukla,et al.  Comparison of Subjective versus Data Base Approaches for Improving Efficiency of Operating Room Scheduling , 1990, Health services management research.

[10]  Elliott N. Weiss,et al.  Models for Determining Estimated Start Times and Case Orderings In Hospital Operating Rooms , 1990 .

[11]  Chris Chatfield,et al.  The Analysis of Time Series , 1990 .

[12]  I Hill-Smith,et al.  Mathematical relationship between waiting times and appointment interval for doctor and patients. , 1989, The Journal of the Royal College of General Practitioners.

[13]  J. Goldsmith,et al.  The hospital as we know it is too costly, too unwieldly, and too inflexible to survive. A radical prescription for hospitals. , 1989, Harvard business review.

[14]  J. H. Sheesley.  Quality Engineering in Production Systems , 1988 .

[15]  E. Ziegel.  Juran's Quality Control Handbook , 1988 .

[16]  R. O'keefe,et al.  Investigating Outpatient Departments: Implementable Policies and Qualitative Approaches , 1985, The Journal of the Operational Research Society.

[17]  D. Cox,et al.  Analysis of Survival Data. , 1985 .

[18]  Arnold R. Mahachek,et al.  Computer simulation of patient flow in obstetrical/gynecology clinics , 1984 .

[19]  W. Edwards Deming,et al.  Out of the Crisis , 1982 .

[20]  Brant E. Fries,et al.  Determination of Optimal Variable-Sized Multiple-Block Appointment Systems , 1981, Oper. Res..

[21]  J Goldman,et al.  A study of the variability of surgical estimates. , 1970, Hospital management.

[22]  M. Pike,et al.  Appointment Systems in Out-patients?? Clinics and the Effect of Patients?? Unpunctuality , 1964 .

[23]  N. Bailey.  A Study of Queues and Appointment Systems in Hospital Out‐Patient Departments, with Special Reference to Waiting‐Times , 1952 .

[24]  A. Barrett,et al.  An audit of travel and waiting times for outpatient radiotherapy. , 1992, Clinical oncology (Royal College of Radiologists (Great Britain)).

[25]  R. Fetter,et al.  Patients' waiting time and doctors' idle time in the outpatient setting. , 1966, Health services research.

[26]  Joseph Moses Juran,et al.  Quality-control handbook , 1951 .