Economic Theory for Environmentalists.

Chapter 1 THE NEED FOR PURCHASING/SUPPLIER QUALITY MANAGEMENT: THE MISSING LINK When Suppliers Are Not Involved The Extended Organization The Missing Link Impact of Procurement on the Bottom Line Factors Affecting Purchasing Decisions Chapter 2 OVERVIEW OF TOTAL QUALITY What Is Total Quality Total Quality as a System Chapter 3 THE TOTAL PURCHASING/SUPPLIER QUALITY MANAGEMENT MODEL The Supplier within Total Quality Management Purchasing/Supplier Quality Management System TQM vs. PSQM The Organization as a System Purchasing/Supplier Quality Management Flow Exercises Chapter 4 CUSTOMER-SUPPLIER RELATIONSHIP Customer Focus and Orientation Hierarchy of Customer Needs The Japanese Model of Customer-Supplier Relationships Exercises Chapter 5 LINKING SUPPLIERS THROUGH POLICY DEPLOYMENT Objectives of Linking The Supplier within Policy Deployment Steps in Supplier Policy Deployment Exercises Chapter 6 SUPPLIER CERTIFICATION Objectives of Supplier Certific ation Certification Paradigms The Supplier Audit Types of Certifications Chapter 7 ISO 9000 AND PURCHASING/SUPPLIER QUALITY MANAGEMENT: A VIEW TO THE FUTURE The Coming of the Global Marketplace ISO 9000 Defined Quality by Consensus The Interrelationships between Quality Assurance and ISO 9000 Getting a Feel for ISO 9000 Integration Fundamentals of the Quality Assurance Management System Getting Started with ISO 9000 Implementing ISO 9000 Obtaining ISO 9000 Certification The Driving Force behind TQM Chapter 8 SUPPLIER CONTINUOUS IMPROVEMENT Improvement Strategies Systematic Improvement Method Use of Quality Tools Improvement Case Study Chapter 9 SUPPLIER MEASUREMENT AND FEEDBACK Closing the Loop Facts to Consider Feedback Methods Statistical Process Control Supplier Report Card Supplier Scoring Methods Supplier Selection Chapter 10 STRATEGY FOR IMPLEMENTATION Management Commitment Establish a Design and Implementation Team PSQM Implementation Pl anning PSQM Structure PSQM Training of Internal Staff Supplier Policy Deployment Supplier Symposia Supplier and Project Selection and Planning Quality Improvement Activities Continuous Improvement Project Results and Monitoring Certification Chapter 11 CONCLUSIONS AND FUTURE EXPECTATIONS Organizational Success Factors The Business Environment Today and Tomorrow Get On With It Chapter 12 CASE STUDY AND MANUAL: MICHIGAN CONSOLIDATED GAS COMPANY Background Why Change Streamlining the Procurement Process Supplier Quality Process Supplier Quality Computation Process Analyzing Percentage of Conformance Conclusion: The Road Ahead Introduction to MichCon's Supplier Quality Program MichCon's Quality Classification Levels Supplier Rating System Supplier Computation Process Supplier Awards