Conceptual Research Framework of Consumer Resilience to Privacy Violation Online

This is a conceptual paper that aims to identify relevant approaches for assessing consumer resilience with regard to online privacy violation and to develop a research model suitable for subsequent empirical testing. Based on the relevant literature, we made a synthesis of theoretical approaches to individual resilience from diverse disciplines and in the next step we proposed a set of variables in the model to serve as determinants and behavioral consequences of consumer resilience with regard to online privacy violation. Finally, we offer the developed conceptual model for further scholarly debate and for future empirical verification from the research community.

[1]  M. Rutter.  Psychosocial resilience and protective mechanisms. , 1987, The American journal of orthopsychiatry.

[2]  Ferhat Özgür Çatak,et al.  CPP-ELM: Cryptographically Privacy-Preserving Extreme Learning Machine for Cloud Systems , 2018, Int. J. Comput. Intell. Syst..

[3]  L. R. Goldberg.  THE DEVELOPMENT OF MARKERS FOR THE BIG-FIVE FACTOR STRUCTURE , 1992 .

[4]  Robert J. Nicholls,et al.  Resilience to natural hazards: How useful is this concept? , 2003 .

[5]  G. Bonanno.  Loss, trauma, and human resilience: have we underestimated the human capacity to thrive after extremely aversive events? , 2008, The American psychologist.

[6]  Michael Ungar,et al.  The social ecology of resilience: addressing contextual and cultural ambiguity of a nascent construct. , 2011, The American journal of orthopsychiatry.

[7]  M. Stein,et al.  Demographic and childhood environmental predictors of resilience in a community sample. , 2009, Journal of psychiatric research.

[8]  Michael Ungar,et al.  Social Ecologies and Their Contribution to Resilience , 2012 .

[9]  Avshalom Ginosar,et al.  An analytical framework for online privacy research: What is missing? , 2017, Inf. Manag..

[10]  Joshua Fogel,et al.  Internet social network communities: Risk taking, trust, and privacy concerns , 2009, Comput. Hum. Behav..

[11]  M. Rutter.  Resilience: Causal Pathways and Social Ecology , 2012 .

[12]  Quy V. Khuc,et al.  How Digital Natives Learn and Thrive in the Digital Age: Evidence from an Emerging Economy , 2020, Sustainability.

[13]  Diana Hulse-killacky,et al.  Resiliency Determinants and Resiliency Processes Among Female Adult Survivors of Childhood Sexual Abuse , 2006 .

[14]  Murray B Stein,et al.  Relationship of resilience to personality, coping, and psychiatric symptoms in young adults. , 2006, Behaviour research and therapy.

[15]  Ana Maria Machado Toaldo,et al.  NEW TIMES, NEW STRATEGIES: PROPOSAL FOR AN ADDITIONAL DIMENSION TO THE 4 P'S FOR E-COMMERCE DOT-COM , 2015 .

[16]  Jochen Wirtz,et al.  Causes and consequences of consumer online privacy concern , 2007 .

[17]  B. Fredrickson.  The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions. , 2001, The American psychologist.

[18]  D. Stewart,et al.  What is Resilience? , 2011, Canadian journal of psychiatry. Revue canadienne de psychiatrie.

[19]  M. C. Holcomb,et al.  Understanding the concept of supply chain resilience , 2009 .

[20]  R. Rubin,et al.  A New Measure of Cognitive Flexibility , 1995 .

[21]  R. McDougall.  Reviewing Literature in Bioethics Research: Increasing Rigour in Non‐Systematic Reviews , 2015, Bioethics.

[22]  Irwin Brown,et al.  Examining the influence of demographic factors on internet users' information privacy concerns , 2007, SAICSIT '07.

[23]  S. Luthar,et al.  The construct of resilience: Implications for interventions and social policies , 2000, Development and Psychopathology.

[24]  Hannah Snyder,et al.  Literature review as a research methodology: An overview and guidelines , 2019, Journal of Business Research.

[25]  Bingjia Shao,et al.  The Impact of Psychological Factors on Consumers Trust in Adoption of M-Commerce , 2014 .

[26]  D. Albarracín,et al.  Forming attitudes that predict future behavior: a meta-analysis of the attitude-behavior relation. , 2006, Psychological bulletin.

[27]  Dara V. O'Neil.  Analysis of Internet Users’ Level of Online Privacy Concerns , 2001 .

[28]  Hitoshi Kaneko,et al.  Correlations for Adolescent Resilience Scale with Big Five Personality Traits , 2006, Psychological reports.

[29]  C. S. Holling.  Resilience and Stability of Ecological Systems , 1973 .

[30]  Robert L. Scoloveno.  A Concept Analysis of the Phenomenon of Resilience , 2016 .

[31]  Andrew J. Rohm,et al.  Consumers' Protection of Online Privacy and Identity , 2004 .

[32]  L. Townsend,et al.  Rural resilience in a digital society : Editorial , 2017 .

[33]  Jim Q. Chen,et al.  Mobile Commerce and Consumer Privacy Concerns , 2013, J. Comput. Inf. Syst..

[34]  Stefan Fenz,et al.  A taxonomy for privacy enhancing technologies , 2015, Comput. Secur..

[35]  Rajendra Akerkar,et al.  Modelling, Measuring, and Visualising Community Resilience: A Systematic Review , 2020 .

[36]  Soumava Bandyopadhyay.  Online Privacy Concerns Of Indian Consumers , 2011 .

[37]  A. Masten,et al.  Research, part of a Special Feature on Managing Surprises in Complex Systems Disaster Preparation and Recovery: Lessons from Research on Resilience in Human Development , 2008 .

[38]  Naresh K. Malhotra,et al.  Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model , 2004, Inf. Syst. Res..

[39]  Christoph M. Flath,et al.  Privacy in the Sharing Economy , 2019, J. Assoc. Inf. Syst..

[40]  Siambabala Bernard Manyena,et al.  The concept of resilience revisited. , 2006, Disasters.

[41]  Akm Sharul Islam.  Factors Influencing Customer’s Intention to Adopt Online Shopping: A Holistic Approach , 2019 .

[42]  Marjan Nadim,et al.  Silencing Women? Gender and Online Harassment , 2019, Social Science Computer Review.

[43]  M. Rutter.  Implications of Resilience Concepts for Scientific Understanding , 2006, Annals of the New York Academy of Sciences.

[44]  C. R. Snyder.  The past and possible futures of hope. , 2000 .

[45]  Donna L. Hoffman,et al.  Building consumer trust online , 1999, CACM.

[46]  J. Rotter.  Generalized expectancies for internal versus external control of reinforcement. , 1966, Psychological monographs.

[47]  Ivan Szekely,et al.  Surveillance and Resilience in Theory and Practice , 2015 .

[48]  R. Belk,et al.  Consumer resilience and subservience in technology consumption by the poor , 2019, Consumption Markets & Culture.

[49]  B. Fredrickson,et al.  Resilient individuals use positive emotions to bounce back from negative emotional experiences. , 2004, Journal of personality and social psychology.

[50]  Lisa M. Johnson,et al.  Positive affect as a source of resilience for women in chronic pain. , 2005, Journal of consulting and clinical psychology.

[51]  F. Brand,et al.  Focusing the Meaning(s) of Resilience: Resilience as a Descriptive Concept and a Boundary Object , 2007 .

[52]  K. Roe,et al.  Online Risks , 2013 .

[53]  G. Shahar,et al.  Resilience in homeless youth: the key role of self-esteem. , 2008, The American journal of orthopsychiatry.

[54]  Edo Rajh,et al.  Extended model of online privacy concern: what drives consumers' decisions? , 2019, Online Inf. Rev..

[55]  M. J. Rosenberg.  A STRUCTURAL THEORY OF ATTITUDE DYNAMICS , 1960 .

[56]  George R. Milne,et al.  Trust and Concern in Consumers’ Perceptions of Marketing Information Management Practices , 1999 .

[57]  Rossella Ferrari,et al.  Writing narrative style literature reviews , 2015 .

[58]  S. Joseph,et al.  Growth following adversity: theoretical perspectives and implications for clinical practice. , 2006, Clinical psychology review.

[59]  Jochen Wirtz,et al.  Consumer online privacy concerns and responses: a power–responsibility equilibrium perspective , 2007 .

[60]  Seunghwan Myeong,et al.  A Study on Determinant Factors in Smart City Development: An Analytic Hierarchy Process Analysis , 2018, Sustainability.

[61]  Liesbet van Zoonen,et al.  Privacy concerns in smart cities , 2016, Gov. Inf. Q..

[62]  G. Windle.  What is resilience? A review and concept analysis , 2011 .

[63]  Q. Gu,et al.  Teachers Resilience: A Necessary Condition for Effectiveness. , 2007 .

[64]  Samir Dani,et al.  Resilience: the concept, a literature review and future directions , 2011 .

[65]  Magid Igbaria,et al.  An Examination of Gender Differences in the Determinants of Computer Anxiety and Attitudes Toward Microcomputers Among Managers , 1990, Int. J. Man Mach. Stud..

[66]  L. Nicolescu,et al.  Consumer Empowerment in the Digital Economy: Availing Sustainable Purchasing Decisions , 2017 .

[67]  Ronald E. Rice,et al.  Influences, usage, and outcomes of Internet health information searching: Multivariate results from the Pew surveys , 2006, Int. J. Medical Informatics.

[68]  Nesrine Kaaniche,et al.  Privacy enhancing technologies for solving the privacy-personalization paradox: Taxonomy and survey , 2020, J. Netw. Comput. Appl..

[69]  Tamara Dinev,et al.  Internet privacy concerns and their antecedents - measurement validity and a regression model , 2004, Behav. Inf. Technol..

[70]  F. Norris,et al.  Community Resilience as a Metaphor, Theory, Set of Capacities, and Strategy for Disaster Readiness , 2008, American journal of community psychology.

[71]  George R. Milne,et al.  Gender Differences in Privacy-Related Measures for Young Adult Facebook Users , 2010 .

[72]  A. Broderick,et al.  Conceptualising consumer behaviour in online shopping environments , 2007 .

[73]  C. Jayawardhena,et al.  e-Consumer Behaviour , 2009 .