Occupational stress among word process operators

This study assessed the link between work stress and mental health/job satisfaction among a group of 166 word process operators and copy typists. It was found that word process operators perceived more aspects of their job as stressful, and were more job dissatisfied, than copy typist—secretaries. More importantly, ‘lack of role clarity’ was the single most significant predictor of mental ill-health and job dissatisfaction among word process operators, together with ‘limited career prospects’. The implications of these and other findings are discussed.