Automated End-To-End System Diagnosis of Networked Printing Services Using Model-Based Reasoning

distributed service management, client-server systems, automated end-to-end diagnostics, model-based reasoning, MBR, network printing, artificial intelligence Modern applications increasingly depend on services that are distributed across the infrastructure, for example, printing, mail and database services. This is especially so in mobile computing, where network access is used to compensate for the paucity of onboard resources. However, the increased dependence on distributed services poses a challenge to IT departments whose personnel and tools typically focus on individual components of the distributed service. This calls for IT management tools that have an end-to-end perspective on entire distributed services.