The Integration of Workflow Systems and Collaboration Tools

The design and development of computer support for work environments must consider both the coordination of individual activities and the collaboration that occurs among individuals in organizations. This paper presents our research efforts towards the understanding, design and implementation of a technological framework designated by “augmented work environments”. These efforts build bridges between computational support for formal processes in organizational work (workflow) and computational support for interactive and informal processes (collaborative tools for group facilitation, decision or negotiation).

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