Heavy Traffic Limits for Multiphase Queues

Introduction Processes with reflection Multiphase systems Limit theorems for queue length and departure times processes Appendix I. Weak convergence in function spaces Appendix II. Weak convergence of functionals of stochastic processes Appendix III. Auxiliary results Appendix IV. Tandem queues in heavy traffic Appendix V. Joint distributions on Pissonian tandem queues Bibliographical notes Bibliography.