Stress, energy and psychosocial conditions in different types of call centres.
暂无分享,去创建一个
Allan Toomingas | Kerstin Norman | Maud Hagman | Anders Kjellberg | Rose-Marie Herlin | Ewa Wigaeus Tornqvist | A. Kjellberg | A. Toomingas | Kerstin Norman | M. Hagman | E. W. Tornqvist | Rose-Marie Herlin
[1] Peter Warr,et al. The measurement of well-being and other aspects of mental health , 1990 .
[2] Allan Toomingas,et al. Musculoskeletal symptoms in relation to work exposures at call centre companies in Sweden. , 2008, Work.
[3] P Carayon,et al. Employee stress and health complaints in jobs with and without electronic performance monitoring. , 1992, Applied ergonomics.
[4] D DiTecco,et al. Operator stress and monitoring practices. , 1992, Applied ergonomics.
[5] M. Mackey,et al. The Impact of a Computerized Work Environment on Professional Occupational Groups and Behavioural and Physiological Risk Factors for Musculoskeletal Symptoms: A Literature Review , 2007, Journal of Occupational Rehabilitation.
[6] H. Hermens,et al. The Influence of Stress and Energy Level on Learning Muscle Relaxation During Gross-Motor Task Performance Using Electromyographic Feedback , 2006, Applied psychophysiology and biofeedback.
[7] Paulien M Bongers,et al. Are psychosocial factors, risk factors for symptoms and signs of the shoulder, elbow, or hand/wrist?: A review of the epidemiological literature. , 2002, American journal of industrial medicine.
[8] S. Stansfeld,et al. Psychosocial work environment and mental health--a meta-analytic review. , 2006, Scandinavian journal of work, environment & health.
[9] Allan Toomingas,et al. Symptoms and Clinical Findings From the Musculoskeletal System Among Operators at a Call Centre in Sweden—A 10-Month Follow-Up Study , 2003, International journal of occupational safety and ergonomics : JOSE.
[10] Roderick D. Iverson,et al. Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal , 2002 .
[11] Traci L. Galinsky,et al. Mood disturbances and musculoskeletal discomfort: Effects of electronic performance monitoring under different levels of VDT data-entry performance , 1996, Int. J. Hum. Comput. Interact..
[12] T Akerstedt,et al. Changes in job strain in relation to changes in physiological state. A longitudinal study. , 1988, Scandinavian journal of work, environment & health.
[13] Michael Marmot,et al. Health inequalities and the psychosocial environment-two scientific challenges. , 2004, Social science & medicine.
[14] A. Bakker,et al. Dual processes at work in a call centre: An application of the job demands – resources model , 2003 .
[15] D. Kleinbaum,et al. Job strain and risk of musculoskeletal symptoms among a prospective cohort of occupational computer users. , 2005, Scandinavian journal of work, environment & health.
[16] A. Westin,et al. Two key factors that belong in a macroergonomic analysis of electronic monitoring: Employee perceptions of fairness and the climate of organizational trust or distrust. , 1992, Applied ergonomics.
[17] J. Russell. A circumplex model of affect. , 1980 .
[18] Anders Kjellberg,et al. The role of the affective stress response as a mediator for the effect of psychosocial risk factors on musculoskeletal complaints—Part 2: Hospital workers , 2007 .