Timely assessment of disaster and emergency response networks in the aftermath of superstorm Sandy, 2012
暂无分享,去创建一个
[1] Shirley Taylor,et al. Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions , 1995 .
[2] Kyujin Jung,et al. Linking emergency management networks to disaster resilience: bonding and bridging strategy in hierarchical or horizontal collaboration networks , 2015 .
[3] Huan Liu,et al. Is the Sample Good Enough? Comparing Data from Twitter's Streaming API with Twitter's Firehose , 2013, ICWSM.
[4] Stephen L. Vargo,et al. Institutions and axioms: an extension and update of service-dominant logic , 2016 .
[5] Safiek Mokhlis. An Investigation of Consumer Decision-Making Styles of Young-Adults in Malaysia , 2009 .
[6] Amy L. Ostrom,et al. The Internet as information minefield: An analysis of the source and content of brand information yielded by net searches , 2003 .
[7] Catharina von Koskull,et al. Exploring value propositions and service innovation: a service-dominant logic study , 2014, Journal of the Academy of Marketing Science.
[8] Christian Köhler,et al. How do consumers search for and appraise health information on the world wide web? Qualitative study using focus groups, usability tests, and in-depth interviews , 2002, BMJ : British Medical Journal.
[9] Brenda L. Flannery,et al. Environmental Ethical Decision Making in the U.S. Metal-Finishing Industry , 2000 .
[10] Charles F. Hofacker,et al. Measuring Consumer Innovativeness , 1991 .
[11] James C. Anderson,et al. The effect of sampling error on convergence, improper solutions, and goodness-of-fit indices for maximum likelihood confirmatory factor analysis , 1984 .
[12] Victoria L. Crittenden,et al. We're all connected: The power of the social media ecosystem , 2011 .
[13] Endo Wijaya Kartika,et al. The descriptive analysis of aesthetic appeal, layout and functionality, and financial security: case study for the Indonesia e-commerce , 2016 .
[14] Kathleen M. Carley. Formalizing the Social Expert's Knowledge , 1988 .
[15] H. G. D. Zúñiga,et al. Influence of social media use on discussion network heterogeneity and civic engagement: The moderating role of personality traits , 2013 .
[16] Nikolaus Franke,et al. Complementing Mass Customization Toolkits with User Communities: How Peer Input Improves Customer Self‐Design* , 2008 .
[17] Mary Jo Bitner,et al. Moving Forward and Making a Difference: Research Priorities for the Science of Service , 2010 .
[18] Icek Ajzen,et al. From Intentions to Actions: A Theory of Planned Behavior , 1985 .
[19] I. Ajzen. The theory of planned behavior , 1991 .
[20] Jeffrey W. Kassing,et al. Fan–Athlete Interaction and Twitter Tweeting Through the Giro: A Case Study , 2010 .
[21] Kyung Hyan Yoo,et al. Use and Impact of Online Travel Reviews , 2008, ENTER.
[22] J. Powell,et al. Empirical studies assessing the quality of health information for consumers on the world wide web: a systematic review. , 2002, JAMA.
[23] I. Ajzen,et al. From Intentions to Behavior: Implementation Intention, Commitment, and Conscientiousness , 2009 .
[24] G. Valentine,et al. Emotion and politics in a mediated public sphere: Questioning democracy, responsibility and ethics in a computer mediated world , 2014 .
[25] Homero Gil de Zúñiga,et al. Citizen Journalism and Democracy: How User-Generated News Use Relates to Political Knowledge and Participation , 2010 .
[26] Cliff Lampe,et al. The Benefits of Facebook "Friends: " Social Capital and College Students' Use of Online Social Network Sites , 2007, J. Comput. Mediat. Commun..
[27] Sven Heidenreich,et al. Adoption of technology-based services: the role of customers’ willingness to co-create , 2015 .
[28] Louise K. Comfort,et al. Communication, Coherence, and Collective Action , 2006 .
[29] Kenneth R. Evans,et al. The effects of customer participation in co-created service recovery , 2008 .
[30] Peter Jones,et al. Identifying determinants of success in development of new high‐contact services , 2006 .
[31] Jimmy Sanderson. Elite quarterbacks do not laugh when they are losing: Exploring fan responses to athletes' emotional displays , 2016 .
[32] J. Ploeg,et al. Critical appraisal of rigour in interpretive phenomenological nursing research. , 2006, Journal of advanced nursing.
[33] Chun-Ming Chang,et al. Understanding the roles of cultural differences and socio-economic status in social media continuance intention , 2015, Inf. Technol. People.
[34] Parissa Jahromi. American Identity in the USA: Youth Perspectives , 2011 .
[35] B. Edvardsson,et al. A new conceptualization of service innovation grounded in S‐D logic and service systems , 2013 .
[36] Charles D. Barrett. Understanding Attitudes and Predicting Social Behavior , 1980 .
[37] Barry Smyth,et al. Understanding the intent behind mobile information needs , 2009, IUI.
[38] Ş. Baloğlu,et al. The website design and Internet site marketing practices of upscale and luxury hotels in Turkey , 2006 .
[39] R. Suddaby. From the Editors: What Grounded Theory is Not , 2006 .
[40] Nan Hua,et al. E-commerce performance in hospitality and tourism , 2016 .
[41] Nora Ganim Barnes,et al. Social Commerce Emerges As Big Brands Position Themselves to Turn "Follows", "Likes" and "Pins" into Sales , 2014 .
[42] Lenita M. Davis,et al. Empirical testing of a model of online store atmospherics and shopper responses , 2003 .
[43] Guido Caldarelli,et al. Science vs Conspiracy: Collective Narratives in the Age of Misinformation , 2014, PloS one.
[44] Hsin Hsin Chang,et al. The Moderating Effect of Customer Perceived Value on Online Shopping Behaviour , 2011, Online Inf. Rev..
[45] Rob Law,et al. Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies , 2015 .
[46] A. Huberman,et al. Qualitative Data Analysis: A Methods Sourcebook , 1994 .
[47] H. G. D. Zúñiga,et al. Social Media, Political Expression, and Political Participation: Panel Analysis of Lagged and Concurrent Relationships , 2014 .
[48] Rob Law,et al. Automatic Website Evaluations: The Case of Hotels in Hong Kong , 2006, J. Inf. Technol. Tour..
[49] Jenna Jacobson,et al. Networked spectators: Social media conversation and moderation at the Olympic opening ceremony , 2016, Online Inf. Rev..
[50] Yair Galily,et al. The (Re)Shaping of the Israeli Sport Media: The Case of Talk-Back , 2008 .
[51] Natalia Grabar,et al. Automatic Retrieval of Web Pages with Standards of Ethics and Trustworthiness Within a Medical Portal: What a Page Name Tells Us , 2007, AIME.
[52] Natalie Lee-San Pang,et al. Are we all here for the same purpose? Social media and individualized collective action , 2016, Online Inf. Rev..
[53] Kathleen M. Carley,et al. Network text analysis of conceptual overlap in interviews, newspaper articles and keywords , 2013, Social Network Analysis and Mining.
[54] Pennie Frow,et al. Relationship Value Management: Exploring the Integration of Employee, Customer and Shareholder Value and Enterprise Performance Models , 2001 .
[55] Yongjun Sung,et al. Following brands on Twitter: an extension of theory of planned behavior , 2016 .
[56] Justin Grimmer,et al. Text as Data: The Promise and Pitfalls of Automatic Content Analysis Methods for Political Texts , 2013, Political Analysis.
[57] Kevin Hull. A Hole in One (Hundred Forty Characters): A Case Study Examining PGA Tour Golfers’ Twitter Use During the Masters , 2014 .
[58] Leslie K. John,et al. Does “Liking” Lead to Loving? The Impact of Joining a Brand's Social Network on Marketing Outcomes , 2017 .
[59] Rolph E. Anderson,et al. Customer loyalty in e-commerce: an exploration of its antecedents and consequences , 2002 .
[60] Ying-Hueih Chen,et al. Website attributes that increase consumer purchase intention: A conjoint analysis , 2010 .
[61] A. Payne,et al. Managing the co-creation of value , 2008 .
[62] Panagiotis Kanellis,et al. Trust Formation And Relationship Building In Electronic Servicescapes , 2002, ECIS.
[63] Christian Maurer,et al. Effectiveness of Advertising on Social Network Sites: A Case Study on Facebook , 2011, ENTER.
[64] Antoine Geissbühler,et al. Evolution of Health Web certification through the HONcode experience , 2011, MIE.
[65] Li-Chun Hsu,et al. Investigating community members' purchase intention on Facebook fan page: From a dualistic perspective of trust relationships , 2017, Ind. Manag. Data Syst..
[66] P. Vorderer,et al. Enjoyment: At the Heart of Media Entertainment , 2004 .
[67] D. Petzer,et al. Online servicescape dimensions as predictors of website trust in the South African domestic airline industry , 2019, Southern African Business Review.
[68] Donna L. Hoffman,et al. Building consumer trust online , 1999, CACM.
[69] Jennifer Stromer-Galley,et al. Diversity of Political Conversation on the Internet: Users' Perspectives , 2006, J. Comput. Mediat. Commun..
[70] Anat Rafaeli,et al. Aesthetics and Professionalism of Virtual Servicescapes , 2006 .
[71] Mary Jo Bitner,et al. Servicescapes: The Impact of Physical Surroundings on Customers and Employees: , 1992 .
[72] A. Arvidsson,et al. Echo Chamber or Public Sphere? Predicting Political Orientation and Measuring Political Homophily in Twitter Using Big Data , 2014 .
[73] Abhilash Ponnam,et al. Investigating the Process Through which E-Servicescape Creates E-Loyalty in Travel and Tourism Websites , 2017 .
[74] David M. Kennedy,et al. Using Online Collaborative Tools for Groups to Co-Construct Knowledge , 2011, Online Inf. Rev..
[75] John Ferron,et al. Estimation in SEM: A Concrete Example , 2007 .
[76] Bernard Espinasse,et al. Relation Extraction from Texts with Symbolic Rules Induced by Inductive Logic Programming , 2015, 2015 IEEE 27th International Conference on Tools with Artificial Intelligence (ICTAI).
[77] David F. Larcker,et al. Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics: , 1981 .
[78] P. Patterson,et al. Customer choice of self‐service technology: the roles of situational influences and past experience , 2012 .
[79] Ting-Yi Lu,et al. Modeling E-Coupon Proneness as a Mediator in the Extended TPB Model to Predict Consumers' Usage Intentions , 2011, Internet Res..
[80] Charlotte H. Mason,et al. An empirical study of innate consumer innovativeness, personal characteristics, and new-product adoption behavior , 2003 .
[81] M. Speece,et al. Social presence and customer brand engagement on Facebook brand pages , 2017 .
[82] Valerie Champoux,et al. Corporate Facebook pages: when “fans” attack , 2012 .
[83] Katelyn Y. A. McKenna,et al. Causes and Consequences of Social Interaction on the Internet: A Conceptual Framework , 1999 .
[84] Stephen L. Vargo,et al. Service, value networks and learning , 2010 .
[85] José F. Molina-Azorín,et al. Organizational design, quality management and competitive advantage in hotels , 2016 .
[86] Heesup Han,et al. Application of the Theory of Planned Behavior to green hotel choice: Testing the effect of environmental friendly activities , 2010 .
[87] Michel Phan. INNOVATION DE SERVICES : Étude de cas du Plaza Athénée Paris , 2007 .
[88] Xianggui Qu,et al. Multivariate Data Analysis , 2007, Technometrics.
[89] Minjeong Kang,et al. Understanding Public Engagement: Conceptualizing and Measuring its Influence on Supportive Behavioral Intentions , 2014 .
[90] Michael Schaich,et al. The Public Sphere , 2009 .
[91] Paul P. Maglio,et al. Steps Toward a Science of Service Systems , 2007, Computer.
[92] L. Hollebeek. Exploring customer brand engagement: definition and themes , 2011 .
[93] K. Bollen. A New Incremental Fit Index for General Structural Equation Models , 1989 .
[94] Chao-Min Chiu,et al. Predicting electronic service continuance with a decomposed theory of planned behaviour , 2004, Behav. Inf. Technol..
[95] Pranjal Gupta,et al. Emotional expressions in online user reviews: How they influence consumers' product evaluations , 2012 .
[96] Charlotta Åberg,et al. Conveying conscientiousness: Exploring environmental images across servicescapes , 2014 .
[97] Julien Brailly,et al. The SAGE Handbook of Social Network Analysis, J. Scott, P. J. Carrington (Eds.). SAGE publications, Los-Angeles, London (2011). , 2012 .
[98] Raffaele Filieri,et al. Online consumer reviews …why do we adopt them? , 2013 .
[99] Anil Bilgihan,et al. The effect of website features in online relationship marketing: A case of online hotel booking , 2015, Electron. Commer. Res. Appl..
[100] Yeong Gug Kim,et al. Application of the Stimuli-Organism-Response (S-O-R) Framework to Online Shopping Behavior , 2014 .
[101] John Scott. Social Network Analysis , 1988 .
[102] Mahmood A. Khan,et al. How technological innovations extend services outreach to customers , 2009 .
[103] Jian Mou,et al. Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context , 2017, J. Inf. Technol. Tour..
[104] Maria de Fatima Oliveira,et al. Affective News and Networked Publics: The Rhythms of News Storytelling on #Egypt , 2012 .
[105] Stephen L. Vargo,et al. Advancing Service Science with Service- Dominant Logic Clarifications and Conceptual Development , 2010 .
[106] Ritu Agarwal,et al. A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology , 1998, Inf. Syst. Res..
[107] Bo Edvardsson,et al. Innovation in service ecosystems: an empirical study of the integration of values, brands, service systems and experience rooms , 2016 .
[108] Michael K. Brady,et al. Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events , 2002 .
[109] Johann Füller,et al. Consumer Empowerment Through Internet-Based Co-creation , 2009, J. Manag. Inf. Syst..
[110] J. Mitchell,et al. The Concept and Use of Social Networks , 1969 .
[111] Göran Bergström,et al. Analyzing Text and Discourse: Eight Approaches for the Social Sciences , 2017 .
[112] Xuebing Dong,et al. Effects of the characteristics of online multimedia synergy on consumers' message acceptance and message response , 2017, Online Inf. Rev..
[113] C. Agur. A Foreign Field No Longer: India, the IPL, and the Global Business of Cricket , 2013 .
[114] I. Ajzen,et al. Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research , 1977 .
[115] L. Comfort,et al. An expected event, but unprecedented damage: Structure and gaps of large-scale response coordination of the 2011 Thailand floods , 2017 .
[116] R. B. Chase,et al. Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation , 2008 .
[117] Paul P. Maglio,et al. Fundamentals of service science , 2008 .
[118] S. Elo,et al. Qualitative Content Analysis , 2014 .
[119] K. A. Hill,et al. Computer-Mediated Political Communication: The USENET and Political Communities , 1997 .
[120] Carolyn A. Massiah,et al. An expanded servicescape perspective , 2011 .
[121] Mary Beth Rosson,et al. Community Networks: Where Offline Communities Meet Online , 2005, J. Comput. Mediat. Commun..
[122] J. Novak,et al. The theory underlying concept maps , 2016 .
[123] Intekhab Alam,et al. New service development in India's business‐to‐business financial services sector , 2012 .
[124] Yuan Wang,et al. Online Chinese discussions about the 2014 World Cup , 2016, Online Inf. Rev..
[125] H. E. Krugman,et al. PASSIVE LEARNING FROM TELEVISION , 1970 .
[126] Cheryl Burke Jarvis,et al. A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research , 2003 .
[127] Vladimir Zwass,et al. Co-Creation: Toward a Taxonomy and an Integrated Research Perspective , 2010, Int. J. Electron. Commer..
[128] M. Stone. Cross‐Validatory Choice and Assessment of Statistical Predictions , 1976 .
[129] G. Zaltman,et al. Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations , 1992 .
[130] Carsten D. Schultz,et al. Insights from consumer interactions on a social networking site: Findings from six apparel retail brands , 2016, Electron. Mark..
[131] Jihyun Kim,et al. A consumer shopping channel extension model: attitude shift toward the online store , 2005 .
[132] Hans R. L. Allmér. E-servicescape is Plausible , 2014 .
[133] O. Williamson. The New Institutional Economics: Taking Stock, Looking Ahead , 2000 .
[134] A. Khatibi,et al. Understanding consumers internet purchase intention in Malaysia , 2011 .
[135] Tammo H. A. Bijmolt,et al. Generalizations on Consumer Innovation Adoption: A Meta-Analysis on Drivers of Intention and Behavior , 2011 .
[136] Jennifer Brundidge. Encountering "Difference" in the contemporary public sphere: The contribution of the internet to the heterogeneity of political discussion networks , 2010 .
[137] John H. Parmelee,et al. Exploring social and psychological factors that influence the gathering of political information online , 2012, Telematics Informatics.
[138] Matthias-W. Stoetzer,et al. Die Diffusion von Innovationen in der Telekommunikation , 1995 .
[139] W. James Potter,et al. Rethinking validity and reliability in content analysis , 1999 .
[140] R. Widdows,et al. Web content analysis of e‐grocery retailers: a longitudinal study , 2009 .
[141] Arto Ojala,et al. Value networks in cloud computing , 2011 .
[142] Ben Lowe,et al. Forecasting consumer perception of innovativeness , 2015 .
[143] B. Sweetman. Between Facts and Norms: Contributions to a Discourse Theory of Law and Democracy , 1997 .
[144] Fred D. Davis. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..
[145] Kyungwoo Kim,et al. Resilience in risk communication networks: Following the 2015 MERS response in South Korea , 2017, Journal of Contingencies and Crisis Management.
[146] K. Bollen,et al. A tetrad test for causal indicators. , 2000, Psychological methods.
[147] Katrin Weller,et al. Trying to understand social media users and usage: The forgotten features of social media platforms , 2016, Online Inf. Rev..
[148] Deen Freelon,et al. Analyzing online political discussion using three models of democratic communication , 2010, New Media Soc..
[149] Vedran Podobnik,et al. A sentiment analysis of who participates, how and why, at social media sport websites: How differently men and women write about football , 2016, Online Inf. Rev..
[150] Paul A. Pavlou,et al. Building Effective Online Marketplaces with Institution-Based Trust , 2004, Inf. Syst. Res..
[151] Noor Akma Mohd Salleh,et al. Malaysian Entrepreneurs Propensity to Use IT Innovation , 2014, J. Enterp. Inf. Manag..
[152] A. Mahrous,et al. Antecedents of participation in online brand communities and their purchasing behavior consequences , 2017 .
[153] Anatoliy A. Gruzd,et al. Online Communities , 2014, Encyclopedia of Social Network Analysis and Mining.
[154] Kristopher J Preacher,et al. SPSS and SAS procedures for estimating indirect effects in simple mediation models , 2004, Behavior research methods, instruments, & computers : a journal of the Psychonomic Society, Inc.
[155] P. O'Connor. Managing a Hotel's Image on TripAdvisor , 2010 .
[156] Puneet Kaur. Underpinnings of User Participation in Service Provider-Hosted Online Communities , 2016 .
[157] A. Parasuraman,et al. Service quality delivery through web sites: A critical review of extant knowledge , 2002, Journal of the Academy of Marketing Science.
[158] B. Edvardsson,et al. Expanding understanding of service exchange and value co-creation: a social construction approach , 2011 .
[159] Anand Kumar,et al. Gadget lovers , 2007 .
[160] D. Bowman,et al. Managing Customer-Initiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word-of-Mouth Behavior , 2001 .
[161] J. Habermas. Political Communication in Media Society: Does Democracy Still Enjoy an Epistemic Dimension? The Impact of Normative Theory on Empirical Research , 2006 .
[162] P. Pavlou,et al. Marketing in Computer-Mediated Environments: Research Synthesis and New Directions , 2014 .
[163] Traci J. Hess,et al. Reliability Generalization of Perceived Ease of Use, Perceived Usefulness, and Behavioral Intentions , 2014, MIS Q..
[164] Jiyun Kang,et al. Motivational Antecedents of Social Shopping for Fashion and its Contribution to Shopping Satisfaction , 2011 .
[165] Zillur Rahman,et al. The influence of user participation in social media-based brand communities on brand loyalty: age and gender as moderators , 2016 .
[166] Diana C. Mutz,et al. Online Groups and Political Discourse: Do Online Discussion Spaces Facilitate Exposure to Political Disagreement? , 2009 .
[167] Marc Sageman,et al. Understanding terror networks. , 2004, International journal of emergency mental health.
[168] L. Comfort,et al. Coordination in Rapidly Evolving Disaster Response Systems , 2004 .
[169] Steven A. Taylor,et al. The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis , 2016 .
[170] L. Harris,et al. Online servicescapes, trust, and purchase intentions , 2010 .
[171] E. Hippel,et al. Customers As Innovators: A New Way to Create Value , 2002 .
[172] Marko Sarstedt,et al. Goodness-of-fit indices for partial least squares path modeling , 2013, Comput. Stat..
[173] Albert A. Barreda,et al. Consumer perception of knowledge-sharing in travel-related Online Social Networks , 2016 .
[174] Barry J. Babin,et al. Perceived appropriateness and its effect on quality, affect and behavior , 2004 .
[175] Chia-Chi Sun,et al. Factors influencing satisfaction and loyalty in online shopping: an integrated model , 2009, Online Inf. Rev..
[176] Paul A. Pavlou,et al. Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior , 2006, MIS Q..
[177] K. Miloch,et al. Sporting Facebook: A Content Analysis of NCAA Organizational Sport Pages and Big 12 Conference Athletic Department Pages , 2011 .
[178] W. Kunz,et al. A Brand Like a Friend - The Influence of Customer Engagement with Social Media Brand Pages on Brand Relationships and Loyalty Intentions , 2014 .
[179] Young Ha,et al. Role of web site design quality in satisfaction and word of mouth generation , 2012 .
[180] W. H. van Atteveldt,et al. Semantic Network Analysis: Techniques for Extracting, Representing, and Querying Media Content , 2008 .
[181] Chai Haiyan,et al. An Impact of Social Media on Online Travel Information Search in China , 2010, 2010 3rd International Conference on Information Management, Innovation Management and Industrial Engineering.
[182] John L. Hopkins,et al. Can Facebook be an effective mechanism for generating growth and value in small businesses? , 2012, J. Syst. Inf. Technol..
[183] B. Gu,et al. The impact of online user reviews on hotel room sales , 2009 .
[184] James A. Muncy,et al. Consumer Involvement: Definitional Issues and Research Directions , 1984 .
[185] Henri Barki,et al. Explaining the Role of User Participation in Information System Use , 1994 .
[186] D. Horton,et al. Mass communication and para-social interaction; observations on intimacy at a distance. , 1956, Psychiatry.
[187] J. Russell,et al. An approach to environmental psychology , 1974 .
[188] Sharron J. Lennon,et al. Online visual merchandising (VMD) cues and consumer pleasure and arousal: Purchasing versus browsing situation , 2010 .
[189] Chetna Kudeshia,et al. Spreading love through fan page liking: A perspective on small scale entrepreneurs , 2016, Comput. Hum. Behav..
[190] Helmut Krcmar,et al. Tweeting to Feel Connected: A Model for Social Connectedness in Online Social Networks , 2013, Int. J. Hum. Comput. Interact..
[191] L. Chernatony,et al. Consumer engagement with self-expressive brands: brand love and WOM outcomes , 2014 .
[192] Dong-Mo Koo,et al. The interactional effects of atmospherics and perceptual curiosity on emotions and online shopping intention , 2010, Comput. Hum. Behav..
[193] R. Bagozzi,et al. On the evaluation of structural equation models , 1988 .
[194] Gilles Falquet,et al. Language Independent Tokenization vs. Stemming in Automated Detection of Health Websites' HONcode Conformity: An Evaluation , 2015, CENTERIS/ProjMAN/HCist.
[195] C. Prahalad,et al. Co-creation experiences: The next practice in value creation , 2004 .
[196] Matthew Barnidge,et al. Exposure to Political Disagreement in Social Media Versus Face-to-Face and Anonymous Online Settings , 2017 .
[197] Katja Hutter,et al. The Impact of User Interactions in Social Media on Brand Awareness and Purchase Intention: The Case of MINI on Facebook , 2013 .
[198] H. G. Zúñiga. Toward a European Public Sphere? The Promise and Perils of Modern Democracy in the Age of Digital and Social Media , 2015 .
[199] David Godes,et al. Using Online Conversations to Study Word-of-Mouth Communication , 2004 .
[200] Damion Sturm. Smash and Bash Cricket? Affective Technological Innovations in the Big Bash , 2015 .
[201] Heesup Han,et al. Predicting Tourists' Intention to Try Local Cuisine Using a Modified Theory of Reasoned Action: The Case of New Orleans , 2010 .
[202] Marko Sarstedt,et al. Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research , 2014 .
[203] Thompson S. H. Teo. Demographic and motivation variables associated with Internet usage activities , 2001, Internet Res..
[204] Dimitrios Buhalis,et al. Social layers of customer-to-customer value co-creation , 2013 .
[205] Marta Blázquez,et al. Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience , 2014, Int. J. Electron. Commer..
[206] R. Sitgreaves. Psychometric theory (2nd ed.). , 1979 .
[207] Kristopher J Preacher,et al. A general multilevel SEM framework for assessing multilevel mediation. , 2010, Psychological methods.
[208] Richard W. Davis. Politics Online: Blogs, Chatrooms, and Discussion Groups in American Democracy , 2005 .
[209] Stanley Widrick,et al. Attitude and age differences in online buying , 2005 .
[210] Panagiotis Kanellis,et al. Trust and relationship building in electronic commerce , 2001, Internet Res..
[211] I. Vermeulen,et al. Tried and tested: The impact of online hotel reviews on consumer consideration , 2009 .
[212] Elmer V. Bernstam,et al. Instruments to assess the quality of health information on the World Wide Web: what can our patients actually use? , 2005, Int. J. Medical Informatics.
[213] Russell Williams,et al. From servicescape to “cyberscape” , 2004 .
[214] T. Kamalanabhan,et al. Is Internal Communication Important for Sport Commitment , 2016 .
[215] W. Reinartz,et al. An Empirical Comparison of the Efficacy of Covariance-Based and Variance-Based SEM , 2009 .
[216] M. Perugini,et al. The role of desires and anticipated emotions in goal-directed behaviours: broadening and deepening the theory of planned behaviour. , 2001, The British journal of social psychology.
[217] Constantinos K. Coursaris,et al. Informing brand messaging strategies via social media analytics , 2016, Online Inf. Rev..
[218] Louise K. Comfort,et al. Emergency Management Research and Practice in Public Administration: Emergence, Evolution, Expansion, and Future Directions , 2012 .
[219] Siegfried P. Gudergan,et al. Confirmatory Tetrad Analysis in PLS Path Modeling , 2008 .
[220] Kyujin Jung,et al. Unveiling cultures in emergency response communication networks on social media: following the 2016 Louisiana floods , 2017, Quality & Quantity.
[221] F. C. P. Motta. The theory of communicative action , 1991 .
[222] Yolanda Polo-Redondo,et al. The influence of EWOM characteristics on online repurchase intention: Mediating roles of trust and perceived usefulness , 2016, Online Inf. Rev..
[223] P. Zimbardo,et al. A Global Look at Time , 2014 .
[224] Jagdip Singh,et al. Consumer Trust, Value, and Loyalty in Relational Exchanges , 2002 .
[225] L. Men,et al. Beyond liking or following: Understanding public engagement on social networking sites in China , 2013 .
[226] Lincoln Dahlberg. The Habermasian Public Sphere and Exclusion: An Engagement with Poststructuralist‐Influenced Critics , 2014 .
[227] M. Jennings,et al. Internet Use and Civic Engagement: A Longitudinal Analysis , 2003 .
[228] Jeffrey A. Gottfried,et al. News use across social media platforms 2016 , 2016 .
[229] Jason W. Osborne,et al. Best practices in exploratory factor analysis: four recommendations for getting the most from your analysis. , 2005 .
[230] W. Bennett,et al. Communicating Civic Engagement: Contrasting Models of Citizenship in the Youth Web Sphere , 2011 .
[231] Thomas Abel,et al. From Text to Codings: Intercoder Reliability Assessment in Qualitative Content Analysis , 2008, Nursing research.
[232] Glenn Regehr,et al. Quality of Online Resources for Pancreatic Cancer Patients , 2017, Journal of Cancer Education.
[233] N. Lee,et al. Word of mouth communication within online communities: Conceptualizing the online social network , 2007 .
[234] Jimmy Sanderson,et al. To Tweet or Not to Tweet: Exploring Division I Athletic Departments’ Social-Media Policies , 2011 .
[235] Sonja Grabner-Kraeuter. The Role of Consumers' Trust in Online-Shopping , 2002 .
[236] Yogesh Kumar Dwivedi,et al. Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response , 2018, Int. J. Inf. Manag..
[237] Christopher Durugbo,et al. A unified model of the co-creation process , 2014, Expert Syst. Appl..
[238] Jock Given,et al. The wealth of networks: How social production transforms markets and freedom , 2007, Inf. Econ. Policy.
[239] Taesik Lee,et al. Gender differences in consumers’ perception of online consumer reviews , 2011, Electron. Commer. Res..
[240] Jonathan D. Barsky. Customer Satisfaction in the Hotel Industry , 1992 .
[241] Sergio Picazo-Vela,et al. Why provide an online review? An extended theory of planned behavior and the role of Big-Five personality traits , 2010, Comput. Hum. Behav..
[242] R. Brodie,et al. Customer Engagement , 2011 .
[243] Hsiao-Han Chen,et al. Relationship between e-servicescape and purchase intention among heavy and light internet users , 2018, Internet Res..
[244] Angella J. Kim,et al. Impacts of Luxury Fashion Brand’s Social Media Marketing on Customer Relationship and Purchase Intention , 2010 .
[245] Millissa F. Y. Cheung,et al. Service co-creation in social media: An extension of the theory of planned behavior , 2016, Comput. Hum. Behav..
[246] B. Kahn,et al. Cross-category effects of induced arousal and pleasure on the Internet shopping experience , 2002 .
[247] Johnny Saldaña,et al. The Coding Manual for Qualitative Researchers , 2009 .
[248] R. E. Milliman,et al. Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence , 2000 .
[249] Kathleen M. Carley,et al. Network Text Analysis in Computer-Intensive Rapid Ethnography Retrieval: An Example from Political Networks of Sudan* , 2012, J. Soc. Struct..
[250] B. Pinkleton,et al. Modeling the Effects of Political Information Source Use and Online Expression on Young Adults’ Political Efficacy , 2012 .
[251] D. A. Kenny,et al. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. , 1986, Journal of personality and social psychology.
[252] Peter R. Magnusson,et al. Exploring the Contributions of Involving Ordinary Users in Ideation of Technology‐Based Services* , 2009 .
[253] Yonghwan Kim,et al. The contribution of social network sites to exposure to political difference: The relationships among SNSs, online political messaging, and exposure to cross-cutting perspectives , 2011, Comput. Hum. Behav..
[254] Stephen L. Vargo,et al. Innovation through institutionalization: A service ecosystems perspective , 2015 .
[255] Christos Fragkonikolopoulos. Explaining the role and the impact of the social media in the Arab Spring , 2012 .
[256] S. Geisser. A predictive approach to the random effect model , 1974 .
[257] Stephen W. Brown,et al. Shaping, organizing, and rethinking service innovation: a multidimensional framework , 2012 .
[258] Elin Nilsson,et al. Reexamining the place of servicescape in marketing: a service-dominant logic perspective , 2014 .
[259] Chei Sian Lee,et al. Understanding news sharing in social media: An explanation from the diffusion of innovations theory , 2014, Online Inf. Rev..
[260] Sally Harridge-March. Can the building of trust overcome consumer perceived risk online , 2006 .
[261] Sandra Streukens,et al. The effect of service employees' technology readiness on technology acceptance , 2007, Inf. Manag..
[262] Amy L. Ostrom,et al. Service Research Priorities in a Rapidly Changing Context , 2015 .
[263] V. Mummalaneni,et al. An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors , 2005 .
[264] Christina Lee,et al. Leveraging the power of online social networks: a contingency approach , 2014 .
[265] S. Hunt,et al. The Commitment-Trust Theory of Relationship Marketing , 1994 .
[266] Salvador del Barrio-García,et al. Language as a cultural vessel in online servicescapes: Its impact on consumers' perceived risk, attitudes, and behavioural intentions , 2017 .
[267] D. Porat. The International Working Definition of Antisemitism and Its Detractors , 2011 .
[268] Wann-Yih Wu,et al. How e-servicescapes affect customer online shopping intention: the moderating effects of gender and online purchasing experience , 2016, Information Systems and e-Business Management.
[269] R. Bagozzi,et al. Antecedents and purchase consequences of customer participation in small group brand communities , 2006 .
[270] Galen Clavio,et al. Uses and gratifications of a retired female athlete's twitter followers. , 2010 .
[271] Wayne D. Hoyer,et al. Consumer Cocreation in New Product Development , 2010 .
[272] John Ingham,et al. Why do people use information technology? A critical review of the technology acceptance model , 2003, Inf. Manag..
[273] W. Rahn. Review of What Americans Know about Politics and Why It Matters by Michael Delli Carpini and Scott Ketter , 1999 .
[274] Chei Sian Lee,et al. Exploring emotional expressions on YouTube through the lens of media system dependency theory , 2012, New Media Soc..
[275] S. J. Kraus,et al. Attitudes and the Prediction of Behavior: A Meta-Analysis of the Empirical Literature , 1990 .
[276] Zillur Rahman,et al. Transforming Jewellery Designing: Empowering Customers through Crowdsourcing in India , 2017 .
[277] Ricardo Colomo Palacios,et al. The effect of information overload and disorganisation on intention to purchase online: The role of perceived risk and internet experience , 2014, Online Inf. Rev..
[278] Ann Pegoraro,et al. Echo or organic: framing the 2014 Sochi Games , 2016, Online Inf. Rev..
[279] Kathleen M. Carley. Coding Choices for Textual Analysis: A Comparison of Content Analysis and Map Analysis , 1993 .
[280] Huang Jen-Hung,et al. Gender differences in adolescents' online shopping motivations , 2010 .
[281] James Sanderson,et al. The Blog is Serving Its Purpose: Self-Presentation Strategies on 38pitches.com , 2008, J. Comput. Mediat. Commun..
[282] Carla Teixeira Lopes,et al. Measuring the value of health query translation: An analysis by user language proficiency , 2013, J. Assoc. Inf. Sci. Technol..
[283] E. Shih,et al. Co-production and customer loyalty in financial services , 2007 .
[284] Fevzi Okumus,et al. Towards a strategy implementation framework , 2001 .
[285] Héctor San Martín,et al. Influence of the user's psychological factors on the online purchase intention in rural tourism: integrating innovativeness to the UTAUT framework. , 2012 .
[286] Tao Zhou,et al. Understanding Online Community User Participation: A Social Influence Perspective , 2011, Internet Res..
[287] Hongjin Shim,et al. What makes us two-screen users? The effects of two-screen viewing motivation and psychological traits on social interactions , 2017, Comput. Hum. Behav..
[288] Yumi Jung,et al. Engagement across three social media platforms: An exploratory study of a cause-related PR campaign , 2013 .
[289] Robert F. Lusch,et al. Service Innovation: A Service-Dominant Logic Perspective , 2015, MIS Q..
[290] David Gefen,et al. Some antecedents and effects of trust in virtual communities , 2002, J. Strateg. Inf. Syst..
[291] Natalia Grabar,et al. Machine Learning Approach for Automatic Quality Criteria Detection of Health Web Pages , 2007, MedInfo.
[292] R. Martin,et al. Electronic Structure: Basic Theory and Practical Methods , 2004 .
[293] Debra Ann Grace,et al. Examining the relationship between social media characteristics and psychological dispositions , 2015 .
[294] Magnus Söderlund. Measuring customer loyalty with multi‐item scales , 2006 .
[295] Sonia Livingstone,et al. Taking risky opportunities in youthful content creation: teenagers' use of social networking sites for intimacy, privacy and self-expression , 2008, New Media Soc..
[296] Rick H. Hoyle,et al. Confirmatory Factor Analysis , 1983 .
[297] Matthew K. O. Lee,et al. Consumer Engagement Behaviors in Brand Communities of Social Networking Sites , 2012, AMCIS.
[298] Célia Boyer,et al. Automated Detection of HONcode Website Conformity Compared to Manual Detection: An Evaluation , 2015, Journal of medical Internet research.
[299] Stephen L. Vargo,et al. Evolving to a New Dominant Logic for Marketing , 2004 .
[300] Alfred Hermida,et al. Content Analysis in an Era of Big Data: A Hybrid Approach to Computational and Manual Methods , 2013 .
[301] R. Feiock,et al. Isolated and Broken Bridges from Interorganizational Emergency Management Networks: An Institutional Collective Action Perspective , 2019 .
[302] E. Deci,et al. Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions. , 2000, Contemporary educational psychology.
[303] R. Kravitz,et al. Health information on the Internet: accessibility, quality, and readability in English and Spanish. , 2001, JAMA.
[304] Patrick Walsh,et al. Why We Follow: An Examination of Parasocial Interaction and Fan Motivations for Following Athlete Archetypes on Twitter , 2012 .
[305] S. Rogelberg,et al. Introduction Understanding and Dealing With Organizational Survey Nonresponse , 2007 .
[306] Mary Anne Raymond,et al. Designing the e-Servicescape: Implications for Online Retailers , 2009 .
[307] Adamantios Diamantopoulos,et al. Incorporating Formative Measures into Covariance-Based Structural Equation Models , 2011, MIS Q..
[308] Bruce A. Williams,et al. Monica and Bill All the Time and Everywhere , 2004 .
[309] Liaquat Hossain,et al. Policy Network Approach to Coordinated Disaster Response , 2013, ArXiv.
[310] Asad Mohsin,et al. Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study , 2010 .
[311] Zizi Papacharissi. The virtual sphere , 2002, New Media Soc..
[312] Sean J. Westwood,et al. Selective Exposure in the Age of Social Media , 2014, Commun. Res..
[313] Hsin Hsin Chang,et al. The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator , 2008, Online Inf. Rev..
[314] E. Rogers. Diffusion of Innovations: Modifications of a Model for Telecommunications , 1995 .
[315] Mary Jo Bitner,et al. Service Blueprinting: A Practical Technique for Service Innovation , 2008 .
[316] L. Harris,et al. Servicescape and loyalty intentions: an empirical investigation , 2008 .
[317] Robert H. Durr,et al. Explaining Congressional Approval , 1997 .
[318] A. Fiore,et al. Enhancing consumer-brand relationships on restaurant Facebook fan pages: maximizing consumer benefits and increasing active participation. , 2014 .
[319] Nicholas David Bowman,et al. The use and acceptance of new media entertainment technology by elderly users: development of an expanded technology acceptance model , 2015, Behav. Inf. Technol..
[320] Irene C. L. Ng,et al. S-D logic research directions and opportunities , 2012 .
[321] Anselm L. Strauss,et al. Basics of qualitative research : techniques and procedures for developing grounded theory , 1998 .
[322] Miha Uratnik. Interactional Service Innovation with Social Media Users , 2016 .
[323] Akiba A. Cohen,et al. What prompts users to click and comment: A longitudinal study of online news , 2015 .
[324] W. Velicer,et al. Relation of sample size to the stability of component patterns. , 1988, Psychological bulletin.
[325] Rebecca Walker Naylor,et al. Beyond the “Like” Button: The Impact of Mere Virtual Presence on Brand Evaluations and Purchase Intentions in Social Media Settings , 2012 .
[326] Nicola E. Stokburger-Sauer,et al. Customer co-creation of travel services: the role of company support and customer satisfaction with the co-creation performance. , 2012 .
[327] Stephen K. Koernig. E‐scapes: The electronic physical environment and service tangibility , 2003 .
[328] Stephen L. Vargo,et al. Service-dominant logic: continuing the evolution , 2008 .
[329] David Krackhardt,et al. Cognitive social structures , 1987 .
[330] Bengt Muthén,et al. Structural Equation Modeling : A Multidisciplinary Journal , 2007 .
[331] P. Converse. The Nature of Belief Systems in Mass Publics , 2004 .
[332] N. Franke,et al. Value Creation by Toolkits for User Innovation and Design: The Case of the Watch Market , 2004 .
[333] E-Commerce in Europe: Parcel Delivery Prices in a Digital Single Market , 2016 .
[334] R. Karl Rethemeyer,et al. Networks in Public Administration Scholarship: Understanding Where We Are and Where We Need to Go , 2011 .
[335] V. Zeithaml. Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence: , 1988 .
[336] E. Martínez‐Ros,et al. Innovation activity in the hotel industry: Evidence from Balearic Islands , 2005 .
[337] Allan Hanbury,et al. How to sort trustworthy health online information? Improvements of the automated detection of HONcode criteria , 2017 .
[338] Harry Bouwman,et al. An assessment of advanced mobile services acceptance: Contributions from TAM and diffusion theory models , 2008, Inf. Manag..
[339] Jimmy Sanderson. “You Are the Type of Person That Children Should Look up to as a Hero”: Parasocial Interaction on 38pitches.com , 2008 .
[340] Stephen L. Vargo,et al. On value and value co-creation: A service systems and service logic perspective , 2008 .
[341] Alan J. Dubinsky,et al. A conceptual model of perceived customer value in e-commerce: A preliminary investigation , 2003 .
[342] M. Uysal,et al. Experience value: antecedents and consequences , 2014 .
[343] Hélia Gonçalves Pereira,et al. Say yes to Facebook and get your customers involved! Relationships in a world of social networks , 2014 .
[344] M. Sarstedt,et al. A new criterion for assessing discriminant validity in variance-based structural equation modeling , 2015 .
[345] Jacob Cohen. Statistical Power Analysis for the Behavioral Sciences , 1969, The SAGE Encyclopedia of Research Design.
[346] Louis Leung,et al. Social media and Umbrella Movement: insurgent public sphere in formation , 2015 .
[347] Tom A. B. Snijders,et al. Social Network Analysis , 2011, International Encyclopedia of Statistical Science.
[348] Dragomir R. Radev,et al. Book Review: Graph-Based Natural Language Processing and Information Retrieval by Rada Mihalcea and Dragomir Radev , 2011, CL.
[349] Kim K. P. Johnson,et al. Power of consumers using social media: Examining the influences of brand-related user-generated content on Facebook , 2016, Comput. Hum. Behav..
[350] M. Uysal,et al. Co-creation of experience value: a tourist behaviour approach. , 2014 .
[351] Martin Fishbein,et al. Noncognitive Effects on Attitude Formation and Change: Fact or Artifact? , 1995 .
[352] E. Uslaner. John R. Hibbing and Elizabeth Theiss-Morse, Congress as Public Enemy: Public Attitudes Toward American Political Institutions , 1997 .
[353] J. Verhoeven,et al. Employees work-related social-media use: His master's voice , 2014 .
[354] Alexis Papathanassis,et al. Exploring the adoption and processing of online holiday reviews: A grounded theory approach , 2011 .
[355] P. Impicciatore,et al. Reliability of health information for the public on the world wide web: systematic survey of advice on managing fever in children at home , 1997, BMJ.
[356] Kristina Heinonen,et al. Temporal and spatial e‐service value , 2006 .
[357] Homero Gil de Zúñiga,et al. Social Media Use for News and Individuals' Social Capital, Civic Engagement and Political Participation , 2012, J. Comput. Mediat. Commun..
[358] Wee-Kheng Tan,et al. Electronic-word-of-mouth performance in different psychological distances and familiarity , 2015, Online Inf. Rev..
[359] E. Nilsson,et al. All that is solid melts into air : the servicescape in digital service space , 2017 .
[360] G. Thevenot. Blogging as a Social Media , 2007 .
[361] J. Rossiter,et al. Store atmosphere: an environmental psychology approach , 1982 .
[362] B. Balakrishnan,et al. The impact of social media marketing medium toward purchase intention and brand loyalty among generation Y , 2014 .
[363] Kathleen M. Carley,et al. Rapid modeling and analyzing networks extracted from pre-structured news articles , 2012, Comput. Math. Organ. Theory.
[364] Sandra Meister,et al. How Social Media Influence Apparel Purchasing Behavior , 2014 .
[365] C. Veloutsou,et al. Consumer engagement in online brand communities: a social media perspective , 2015 .
[366] Chin-Lung Hsu,et al. Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation , 2008, Inf. Manag..
[367] D. Midgley,et al. Innovativeness: The Concept and Its Measurement , 1978 .
[368] J. Bohman. Expanding Dialogue: The Internet, the Public Sphere and Prospects for Transnational Democracy , 2004 .
[369] Yongjun Sung,et al. Predicting selfie-posting behavior on social networking sites: An extension of theory of planned behavior , 2016, Comput. Hum. Behav..
[370] S. Heidenreich,et al. The Willingness Of A Customer To Co-Create Innovative, Technology-Based Services: Conceptualisation And Measurement , 2013 .
[371] Louise K. Comfort,et al. Self-Organization in Complex Systems , 1994 .
[372] A. Broderick,et al. Conceptualising consumer behaviour in online shopping environments , 2007 .
[373] T. Postmes,et al. Breaching or Building Social Boundaries? , 1998 .
[374] J. Kandampully,et al. Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework , 2015 .
[375] Gad Saad,et al. Sex Differences in the Ultimatum Game: An Evolutionary Psychology Perspective , 2001 .
[376] 王維菁. Internet use, group identity, and political participation among Taiwanese Americans , 2008 .
[377] Iis P. Tussyadiah. An Exploratory Study on Drivers and Deterrents of Collaborative Consumption in Travel , 2015, ENTER.
[378] Alice M. Tybout,et al. A vision of theory, research, and the future of business schools , 1999 .
[379] Fatemeh Zahedi,et al. Detecting Fake Medical Web Sites Using Recursive Trust Labeling , 2012, TOIS.
[380] A. V. D. Ven,et al. A Collective Action Model of Institutional Innovation , 2006 .
[381] Christina Chung,et al. A Cross-National Study of the Influence of Individualism and Collectivism on Liking Brand Pages , 2014 .
[382] Danah Boyd,et al. I tweet honestly, I tweet passionately: Twitter users, context collapse, and the imagined audience , 2011, New Media Soc..
[383] Dale Goodhue,et al. Task-Technology Fit and Individual Performance , 1995, MIS Q..
[384] Sebastián Valenzuela,et al. Social media in Latin America: deepening or bridging gaps in protest participation? , 2016, Online Inf. Rev..
[385] Jaesung Park,et al. The effects of internet shoppers' trust on their purchasing intention in China , 2007 .
[386] Michela Mari,et al. Servicescape cues and customer behavior: a systematic literature review and research agenda , 2013 .
[387] Nancy Fraser,et al. Special Section: Transnational Public Sphere: Transnationalizing the Public Sphere , 2007 .
[388] Chrysanthos Dellarocas,et al. The Digitization of Word-of-Mouth: Promise and Challenges of Online Feedback Mechanisms , 2003, Manag. Sci..
[389] Petros Iosifidis. THE PUBLIC SPHERE, SOCIAL NETWORKS AND PUBLIC SERVICE MEDIA , 2011 .
[390] Juliana Genova,et al. Communication AssessmenT Checklist in Health: Assessment and Comparison of Web-Based Health Resources , 2016 .
[391] Raffaele Filieri. What makes an online consumer review trustworthy , 2016 .
[392] C. Morosan. Toward an integrated model of adoption of mobile phones for purchasing ancillary services in air travel , 2014 .
[393] Hamed Qahri Saremi,et al. Factors affecting adoption of online banking: A meta-analytic structural equation modeling study , 2015, Inf. Manag..
[394] Blanca Hernández,et al. Age, gender and income: do they really moderate online shopping behaviour? , 2011 .
[395] Yongmoo Suh,et al. Who creates value in a user innovation community? A case study of MyStarbucksIdea.com , 2016, Online Inf. Rev..
[396] S. Elo,et al. Qualitative Content Analysis , 2014 .
[397] Jay Kandampully,et al. Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier , 2016 .
[398] David M. Szymanski,et al. E-satisfaction: an initial examination , 2000 .
[399] B. Pan,et al. A retrospective view of electronic word-of-mouth in hospitality and tourism management , 2017 .
[400] Kyujin Jung,et al. Tracing interorganizational information networks during emergency response period: A webometric approach to the 2012 Gumi chemical spill in South Korea , 2016, Gov. Inf. Q..
[401] Carla Teixeira Lopes,et al. The Influence of Documents, Users and Tasks on the Relevance and Comprehension of Health Web Documents , 2015 .
[402] Benedikt Jahn,et al. How to Transform Consumers into Fans of Your Brand , 2012 .
[403] Iris Vilnai-Yavetz,et al. Images in Academic Web Pages as Marketing Tools: Meeting the Challenge of Service Intangibility , 2009 .
[404] Katherine N. Lemon,et al. Customer Engagement Behavior: Theoretical Foundations and Research Directions , 2010 .
[405] Paul P. Maglio,et al. Toward a Science of Service Systems Value and Symbols , 2010 .
[406] Russell S. Winer,et al. Experimentation in the 21st century: The importance of external validity , 1999 .
[407] Karl G. Jöreskog,et al. Recent Developments in Structural Equation Modeling , 1982 .
[408] Zhilin Yang,et al. Customer perceived value, satisfaction, and loyalty: The role of switching costs , 2004 .
[409] Gian M. Fulgoni,et al. Digital Word of Mouth And Its Offline Amplification , 2015, Journal of Advertising Research.
[410] G. Almond. Public Opinion and National Security Policy , 1956 .
[411] C. Carson,et al. Readability, credibility and quality of patient information for hypogonadism and testosterone replacement therapy on the Internet , 2017, International Journal of Impotence Research.
[412] Hsiu-Yuan Wang,et al. User acceptance of mobile internet based on the Unified Theory of Acceptance and Use of Technology: Investigating the determinants and gender differences , 2010 .
[413] P. Ballantine. Effects of interactivity and product information on consumer satisfaction in an online retail setting , 2005 .
[414] Stephen L. Vargo,et al. Value cocreation and service systems (Re)formation: A service ecosystems view , 2012 .
[415] D. Gefen,et al. E-commerce: the role of familiarity and trust , 2000 .
[416] Nicholas Ind,et al. The meanings of co‐creation , 2013 .
[417] Gabriele Piccoli,et al. Managing value co-creation in the tourism industry , 2013 .
[418] Jon A. Krosnick,et al. Pockets of responsibility in the American electorate: Findings of a research program on attitude importance , 1994 .
[419] A R Jadad,et al. Rating health information on the Internet: navigating to knowledge or to Babel? , 1998, JAMA.
[420] M. Minor,et al. Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment: The moderating role of purchase task , 2010 .
[421] Matthew O'Hern,et al. CUSTOMER CO-CREATION: A TYPOLOGY AND RESEARCH AGENDA , 2009 .
[422] Sharron J. Lennon,et al. Online visual merchandising (VMD) of apparel web sites , 2007 .
[423] Miriam Scaglione,et al. Website adoption and sales performance in Valais’ hospitality industry , 2009 .
[424] Donald P. Moynihan,et al. The Network Governance of Crisis Response: Case Studies of Incident Command Systems , 2009 .
[425] H. Winklhofer,et al. Index Construction with Formative Indicators: An Alternative to Scale Development , 2001 .
[426] C. Morosan,et al. Modeling guests’ intentions to use mobile apps in hotels , 2016 .
[427] A. Bandura. The Explanatory and Predictive Scope of Self-Efficacy Theory , 1986 .
[428] A. Strauss,et al. The discovery of grounded theory: strategies for qualitative research aldine de gruyter , 1968 .
[429] D. Mount,et al. A Factor-Analytic Study of Communication Satisfaction in the Lodging Industry , 1999 .
[430] F. Okumus,et al. Information technology applications and competitive advantage in hotel companies , 2011 .
[431] M. Hughes,et al. Exploring consumers' motivations to engage in innovation through co-creation activities , 2014 .
[432] Dah-Kwei Liou,et al. The influence of web aesthetics on customers' PAD , 2014, Comput. Hum. Behav..
[433] Terry S. Overton,et al. Estimating Nonresponse Bias in Mail Surveys , 1977 .
[434] K. Provan,et al. Modes of Network Governance: Structure, Management, and Effectiveness , 2007 .
[435] Chin-Lung Hsu,et al. Why do people play on-line games? An extended TAM with social influences and flow experience , 2004, Inf. Manag..
[436] Naim Kapucu,et al. Examining Intergovernmental and Interorganizational Response to Catastrophic Disasters , 2010 .
[437] C. Fornell,et al. Evaluating structural equation models with unobservable variables and measurement error. , 1981 .
[438] Kathleen M. Carley. Extracting culture through textual analysis , 1994 .
[439] A. Kaplan,et al. Users of the world, unite! The challenges and opportunities of Social Media , 2010 .
[440] G. Shaw,et al. Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry , 2011 .
[441] A. Herrmann,et al. The Social Influence of Brand Community: Evidence from European Car Clubs , 2005 .
[442] R. Law,et al. Progress in information technology and tourism management: 20 years on and 10 years after the Internet - the state of eTourism research. , 2008 .
[443] P. Bentler,et al. Fit indices in covariance structure modeling : Sensitivity to underparameterized model misspecification , 1998 .
[444] Peter Lunt,et al. Media studies’ fascination with the concept of the public sphere: critical reflections and emerging debates , 2013 .
[445] R. Gephart. The textual approach: Risk and blame in disaster sensemaking , 1993 .
[446] J. Habermas,et al. The structural transformation of the public sphere : an inquiryinto a category of bourgeois society , 1991 .
[447] Scott D. Wells,et al. Wha'd'ya Know? , 2007 .
[448] António Azevedo. Designing Unique and Memorable Experiences: Co-creation and the "surprise" Factor. , 2010 .
[449] Po-yuan Chen,et al. Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective , 2014 .
[450] D. Midgley,et al. A Longitudinal Study of Product Form Innovation: The Interaction between Predispositions and Social Messages , 1993 .
[451] Dimitrios Buhalis,et al. eTourism: Information technology for strategic tourism management , 2003 .
[452] Patrick Stearns. Youtube: Online Video and Participatory Culture , 2010 .
[453] N. Schillewaert,et al. Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research , 2002 .
[454] Ivona Stoica,et al. Social Media and its Impact on Consumers Behavior , 2014 .
[455] Kathleen M. Carley,et al. Uncovering and Managing the Impact of Methodological Choices for the Computational Construction of Socio-Technical Networks from Texts , 2012 .
[456] Lynn Dailey. Navigational web atmospherics Explaining the influence of restrictive navigation cues , 2004 .
[457] E. Fahy,et al. Quality of patient health information on the Internet: reviewing a complex and evolving landscape. , 2014, The Australasian medical journal.
[458] Jimmy Sanderson. From Loving the Hero to Despising the Villain: Sports Fans, Facebook, and Social Identity Threats , 2013 .
[459] Andrew M. Hardin,et al. The Impact of Virtual Worlds on Word-of-Mouth: Improving Social Networking and Servicescape in the Hospitality Industry , 2010 .
[460] A. Hirschman,et al. Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States , 1971 .
[461] F. Wynstra,et al. Value in business markets : what do we know? where are we going? , 2005 .
[462] Zizi Papacharissi,et al. Democracy online: civility, politeness, and the democratic potential of online political discussion groups , 2004, New Media Soc..
[463] S. S. Alam,et al. Applying the Theory of Planned Behavior (TPB) in halal food purchasing , 2011 .
[464] Friedemann Wenzel,et al. Investigation of superstorm Sandy 2012 in a multi-disciplinary approach , 2013 .
[465] Bo Edvardsson,et al. Customer Integration within Service Development : A review of methods and an analysis of insitu and exsitu contributions , 2012 .
[466] Scott B. MacKenzie,et al. Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.
[467] Mohammad Reza Habibi,et al. Brand communities based in social media: How unique are they? Evidence from two exemplary brand communities , 2014, Int. J. Inf. Manag..
[468] Chao-Min Chiu,et al. Internet self-efficacy and electronic service acceptance , 2004, Decis. Support Syst..
[469] Jeonghyun Kim. Describing and predicting information-seeking behavior on the Web , 2009 .
[470] C. D. De Dreu,et al. The interpersonal effects of anger and happiness in negotiations. , 2004, Journal of personality and social psychology.
[471] Fatema Kawaf,et al. Online shopping environments in fashion shopping: an S-O-R based review , 2012 .
[472] C. Morosan. An Empirical Analysis of Intentions to Cocreate Value in Hotels Using Mobile Devices , 2018 .
[473] Sarah J. Jackson,et al. Hijacking #myNYPD: Social Media Dissent and Networked Counterpublics , 2015 .
[474] Alessandro M. Peluso,et al. Explaining consumer brand-related activities on social media: An investigation of the different roles of self-expression and socializing motivations , 2017, Comput. Hum. Behav..
[475] Young Min Baek,et al. Online versus face-to-face deliberation: Who? Why? What? With what effects? , 2012, New Media Soc..
[476] Siong Choy Chong,et al. An explorative study of shopper-based salient e-servicescape attributes: A Means-End Chain approach , 2014, Int. J. Inf. Manag..
[477] Áine McConnon,et al. A framework of social media engagement: Case studies with food and consumer organisations in the UK and Ireland , 2015, Int. J. Inf. Manag..
[478] Francis J. Gouillart. The race to implement co-creation of value with stakeholders: five approaches to competitive advantage , 2014 .
[479] Jennifer E. Rowley,et al. Managing brand presence through social media: the case of UK football clubs , 2014, Internet Res..
[480] Peter Jones,et al. Managing Hospitality Innovation , 1996 .