Knowledge creation in a supply chain

Purpose – This paper aims to analyze how organizational conditions, technology adoption, supplier relationship management and customer relationship management affect knowledge creation through socialization‐externalization combination, internalization (SECI) modes, and various ba, as proposed by Nonaka and Konno, in a supply chain.Design/methodology/approach – A qualitative inquiry with thematic analysis, which focuses on a thin film transistor‐liquid crystal display (TFT‐LCD) panel manufacturer and an integrated circuits (IC) packaging and testing manufacturer, is presented in order to identify how these key factors affect knowledge creation in a supply chain environment through the SECI modes and ba.Findings – The results show that these critical factors facilitate different types of knowledge conversion process in order to achieve successful knowledge creation in a supply chain. Knowledge of the significant factors that were found in this study may be applicable to countries or areas such as Hong Kong,...

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