Performance By Design: Sociotechnical Systems In North America

1. What Is Sociotechnical Systems (STS)? 2. How Did We Get Here? Twenty-Five Years of Sociotechnical Systems in North America. 3. Designing for Purpose: Understanding the Business We're In. 4. Designing for Product/Service: Understanding How to Make "IT" Happen. 5. Designing for Control: Understanding Success and How "IT" Is Unique. 6. Designing for Flexibility: Understanding How It's Up to Us. 7. Designing for Individual Satisfaction: Understanding the Quality of Working Life. 8. Designing for Whole Systems Capability: Understanding How It All Fits Together. 9. Designing for Design Success: Understanding How to Make It Succeed. 10. Redesigning for Renewal: Understanding for Adaptability. 11. Knowledge work and the Future of STS: Living with Paradox.