Improving Performance Through Statistical Thinking

Part I: Why is Statistical Thinking Important? Introduction. Case Study: Time's Running Out. Part II: What Is Statistical Thinking? Statistical Thinking Defined. Improvement Using Statistical Thinking. More About Variation and Data. Statistical Thinking at Various Organizational Levels. Part III: How Do You Apply Statistical Thinking? A Model for Applying Statistical Thinking. The Process Improvement Strategy. Problem Solving Strategy. The Realized Revenue Fiasco. Tools Used in Statistical Thinking. Part IV: Implementing Statistical Thinking Capability. Organizational Tips. New Management Tools to Identify Implementation Barriers. Practice Scenarios.