Quality in construction management: an exploratory study

Purpose – The purpose of this paper is to identify the relative importance of factors affecting quality. This is important where great expenditures of time, money, and resources are wasted each year due to inefficient or non-existent quality levels. Design/methodology/approach – An exploratory approach is employed. After a literature review, six interviews are initially conducted with construction experts and then a simple survey of 328 questionnaires was administrated through structured personal interviews among contractors and architects in the Jordanian housing sector. Findings – The findings suggest that contractors and architects combined agreed that the highest important factors affecting quality are: human resource management, customer satisfaction, and construction specific factors. The findings also suggest that strategic planning, continuous improvement, resources are the lowest important factors. A conceptual framework encompassing the key quality factors is also developed. Research limitations...

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