Towards an understanding of smart service: The case study for cultural heritage e-Tourism

e-Tourism covers a wide niche of the digital services market. The existing services, although being presented in the large amount in today's Internet, do not achieve high intelligence level. The user still needs to perform a lot of operations manually: to solve a given problem she/he finds and accesses appropriate Internet services or uses mobile applications. A lot of information fragments are linked by the user her/himself, in the mind. In this paper, we discuss the problem of smart service development for the e-Tourism domain. The considered use-case scenario comes from cultural heritage tourism, which is an area of growing application interest We identify smart service attributes that allow a service to achieve a new level of the intelligence. The user becomes more focused on the substantial aspects of solving the problem. We contribute architectural solutions to service design. For the given use-case we show how the service-oriented system can be implemented in the form of a smart space deployed on user-surrounding devices based on the usage of external Internet services and multiple data sources.

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