Expressing emotion in electronic mail

Purpose – Electronic mail (e‐mail) and messaging systems are a powerful means of communication which are fast become a primary means of communication. This paper aims to describe the need for expression in e‐mail.Design/methodology/approach – This paper describes the need for expression in e‐mail and the development of a personalised e‐mail system. A survey is carried out to comprehend the derived meanings from visuals; as a result the prototype is formed.Findings – This paper presents a prototype which utilises the idea of reading pictures as sentences and the semiotic and linguistic meaning derived from those sentences. The system aims to interpret the sender's thoughts and convey their emotion and personality through a combination of graphical components, image, and expressive typography. In contrast with the new developing successful language that is rapidly spreading in the use of mobile devices, this personalized e‐mail introduces a visual language that people will acquire in using their e‐mails. In...

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