An XML-based real-time quality measurement scheme

Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi‐dimensional analysis using an online analytical processing (OLAP) approach. In addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.

[1]  J. Fallows.  Net profits [electronic commerce] , 1999 .

[2]  Soongoo Hong,et al.  An enterprise-wide knowledge management system infrastructure , 2002, Ind. Manag. Data Syst..

[3]  S. C. Hui,et al.  Data mining for customer service support , 2000, Inf. Manag..

[4]  Keng Siau,et al.  A review of data mining techniques , 2001, Ind. Manag. Data Syst..

[5]  David C. Yen,et al.  Data warehousing, technology assessment and management , 2000, Ind. Manag. Data Syst..

[6]  Margaret A. Eastwood,et al.  Implementing mass customization , 1996 .

[7]  Robert S. Craig,et al.  Microsoft Data Warehousing: Building Distributed Decision Support Systems , 1999 .

[8]  Airi Salminen,et al.  Putting documents into their work context in document analysis , 2000, Inf. Process. Manag..

[9]  Efraim Turban,et al.  Decision support systems and intelligent systems , 1997 .

[10]  Erick Thomsen,et al.  Microsoft? OLAP Solutions , 1999 .

[11]  Oren Etzioni,et al.  Towards adaptive Web sites: Conceptual framework and case study , 1999, Artif. Intell..

[12]  S. Sumathi,et al.  Data Warehousing, Data Mining, and OLAP , 2006 .

[13]  Henry C. W. Lau,et al.  A real time performance measurement technique for dispersed manufacturing , 2001 .

[14]  Simon St. Laurent,et al.  XML: A Primer , 1998 .

[15]  J. Kasarda,et al.  LOGISTICAL SUPPORT FOR MANUFACTURING AGILITY IN GLOBAL MARKETS , 1994 .

[16]  Mohsen Rezayat,et al.  The Enterprise-Web portal for life-cycle support , 2000, Comput. Aided Des..

[17]  G. Salvato,et al.  Presentation and exchange of business models with CIMOSA-XML , 1999 .

[18]  Gautam Mitra,et al.  Adapting on-line analytical processing for decision modelling: the interaction of information and decision technologies , 1999, Decis. Support Syst..

[19]  Margaret A. Hurley,et al.  Facilitating corporate knowledge: building the data warehouse , 1997, Inf. Manag. Comput. Secur..

[20]  Karen A. Forcht,et al.  Using data mining and datawarehousing techniques , 1999 .

[21]  M. Sforna,et al.  Data mining in a power company customer database , 2000 .

[22]  Michael L. Gargano,et al.  Data mining - a powerful information creating tool , 1999, OCLC Syst. Serv..

[23]  Timothy Peterson,et al.  Microsoft Olap Unleashed , 1999 .