Organization Promises in the Triangular Psychological Contract as Perceived by Temporary Agency Workers, Agencies, and Client Organizations

Temporary agency blue-collar workers (N = 100), the agencies through which they were hired (N = 12), and the client organizations to which they were assigned to work (N = 11) reported their perceptions on the content and the fulfillment or breach of organization promises within the psychological contract. All data were collected in Belgium through a survey from fall 2002 through spring 2003.Nonparametric tests and t-tests indicated similarity rather than discrepancy in the parties’ perceptions. Fulfillment of the psychological contract was the case rather than breach. When focusing on differences, agencies and client organizations perceived more promises made than their temporaries did. Agencies and client organizations had more favorable perceptions of their promises kept than their temporaries did. The temporaries perceived more promises made by their agencies than by their client organizations.

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