Predicting internet usage in two emerging economies using an extended technology acceptance model (TAM)

This study employed an extended technology acceptance model (TAM) to predict Internet usage in two developing countries (Chile and United Arab Emirates (UAE)). In addition to investigating the impacts of perceived ease of use (PEOU), perceived usefulness (PU), and perceived Internet content (PIC) on studentspsila usage of the Internet, it analyzed the direct impacts of external variables such as gender, educational background, income level, self-reported measure of computer knowledge, Internet cost, and Internet availability on Internet usage and their moderating role in the relationship between PEOU, PU, and PIC and Internet usage. To test the hypothesized relationships, we extended the research model that was developed by [1] was extended by adding more factors to it. To validate the research model, data was collected from 169 students from Chile and 194 students from United Arab Emirates (UAE). The results showed that only PU was a significant predictor of Internet usage for both Emirates and Chilean samples. Additionally, while gender significantly impacted Emirates studentspsila usage of Internet, self-reported knowledge about computers significantly impacted Chilean studentspsila usage of the Internet. Income level was the only significant moderator for both countries. PU affected usage of the Internet more positively for students with high income level than it did for those students with low income. Discussion of the practical implications of these results is included was addressed.

[1]  Margaret Tan,et al.  Factors Influencing the Adoption of the Internet , 1998, Int. J. Electron. Commer..

[2]  A. B. Zakour,et al.  Cultural Differences and Information Technology Acceptance , 2004 .

[3]  Fred D. Davis Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[4]  Viswanath Venkatesh,et al.  Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior , 2000, MIS Q..

[5]  Brian M. Jones,et al.  An Examination of the Technology Acceptance Model in Uruguay and the US: A Focus on Culture , 2005 .

[6]  Chang Liu,et al.  Exploring the factors associated with Web site success in the context of electronic commerce , 2000, Inf. Manag..

[7]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[8]  G. Hofstede,et al.  Cultures and Organizations: Software of the Mind , 1991 .

[9]  Henry C. Lucas,et al.  Implementation in a world of workstations and networks , 2000, Inf. Manag..

[10]  Jonathan W. Palmer,et al.  Web Site Usability, Design, and Performance Metrics , 2002, Inf. Syst. Res..

[11]  Detmar W. Straub,et al.  Gender Differences in the Perception and Use of E-Mail: An Extension to the Technology Acceptance Model , 1997, MIS Q..

[12]  R. Brislin The wording and translation of research instruments. , 1986 .

[13]  Eelko K. R. E. Huizingh,et al.  The content and design of web sites: an empirical study , 2000, Inf. Manag..

[14]  Afzaal H. Seyal,et al.  Determinants of academic use of the Internet: A structural equation model , 2002, Behav. Inf. Technol..

[15]  Kevin Grant,et al.  An Investigation into Issues Influencing the Use of the Internet and Electronic Commerce among Small-Medium Sized Enterprises , 2003, J. Electron. Commer. Res..

[16]  Khaled A. Alshare,et al.  An Exploratory Analysis of Culture, Perceived Ease of Use, Perceived Usefulness, and Internet Acceptance: The Case of Jordan , 2006 .

[17]  Donna Weaver McCloskey,et al.  Evaluating Electronic Commerce Acceptance with the Technology Acceptance Model , 2004, J. Comput. Inf. Syst..

[18]  Gurpreet Dhillon,et al.  TORKZADEH AND DHILLON Measuring Factors that Influence the Success of Internet , 2015 .

[19]  J. Hair Multivariate data analysis , 1972 .

[20]  N. Adams Educational Computing Concerns of Postsecondary Faculty , 2002 .

[21]  Magid Igbaria,et al.  Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model , 1997, MIS Q..

[22]  C. Ranganathan,et al.  Key dimensions of business-to-consumer web sites , 2002, Inf. Manag..

[23]  Said S. Al-Gahtani,et al.  The Applicability of TAM Outside North America: An Empirical Test in the United Kingdom , 2001, Inf. Resour. Manag. J..

[24]  Thompson S. H. Teo,et al.  A model for Web adoption , 2004, Inf. Manag..

[25]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[26]  C. Ranganathan,et al.  An Exploratory Examination of Factors Affecting Online Sales , 2002, J. Comput. Inf. Syst..

[27]  Bo K. Wong,et al.  The moderating effect of local environment on a foreign affiliate's global IS strategy-effectiveness relationship , 2003, IEEE Trans. Engineering Management.

[28]  Detmar W. Straub,et al.  Testing the technology acceptance model across cultures: A three country study , 1997, Inf. Manag..

[29]  Khaled A. Alshare,et al.  Antecedents of computer technology usage: considerations of the technology acceptance model in the academic environment , 2004 .

[30]  Bo K. Wong,et al.  The Impact of Power Distance on Email Acceptance: Evidence from the PRC , 2003, J. Comput. Inf. Syst..

[31]  Khaled A. Alshare,et al.  INTERNET USAGE IN THE ACADEMIC ENVIRONMENT: THE TECHNOLOGY ACCEPTANCE MODEL PERSPECTIVE , 2005 .

[32]  Khaled A. Alshare,et al.  Student-Instructor Perception of Computer Technologies in Developing Countries: The Case of Jordan , 2003, J. Comput. Inf. Syst..