Adapting corporate modelling for community informatics

Purpose – This paper aims to address the need for responsive methodologies to investigate how information and communication technologies (ICTs) are used in non‐business and non‐corporate environments.Design/methodology/approach – The paper presents a case study on developing an IT strategic plan in a community organisation using the process modelling and analysis methodology called “Co‐MAP”.Findings – Co‐MAP as a methodology is significant in being a participatory, responsive, and non‐obtrusive tool to work with welfare workers in getting to articulate information, knowledge and technical issues for decision making.Research limitations/implications – The research provides a way of obtaining knowledge about structuring of social‐technical relationships in a welfare organisation through a sympathetic approach to its business and culture.Practical implications – Co‐MAP could be fruitfully used in other organisations, though whether this needs an external facilitator to carry out the process and manage the co...