Relational agents and StructurANTion theory: moving towards a model for automated system integration

At the best of times; the integration of new computer based information systems that carry a high level of inscription can be problematic; the situation is exasperated further if the information system is being imposed upon an organisation by an absent and previously unknown body. This paper proposes that Relational Agents when combined with StructurANTion theory can assist in the integration of such environments. Relational agents have been found to make computer interfaces more attractive and have enabled the automation of procedures that depend on interpersonal relationships. It is proposed here that a relational agent could be embedded into an application to assist in its own integration. To do this; an agent would automate the StructurANTion translation process; on behalf of an absent actor as well as initially attracting users to the interface. To support this proposition; existing research into relational agents is reviewed.

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