论文信息 - Implementing Total Quality Management in Construction through ISO 9001:2000

Implementing Total Quality Management in Construction through ISO 9001:2000

ISO 9001:2000 should not mark the end of the contractors' quest to improve quality. Total Quality Management (TQM), though widely implemented in manufacturing and other industries, is rarely practiced in the construction industry. TQM is not merely a set of statistical tools and methods. It comprises a business strategy for harnessing company's resources to achieve world-class quality at minimum costs. This paper examines the receptiveness of contractors to implementing TQM and observes their level of understanding towards ISO 9001:2000 and TQM. Survey findings suggest that most contractors are willing to consider implementing TQM. However, the motivation behind ISO 9001:2000 certification must be analysed to determine if contractors are likely to implement TQM for the correct reason, namely to achieve higher quality standards.

Low Sui Pheng | Jasmine Ann Teo

[1] J Bowe,et al. Total quality management. , 1992, Contemporary longterm care.

[2] Glenn M. McEvoy,et al. Human Resource Management, TQM, and Firm Performance in Small and Medium-Size Enterprises , 2000 .

[3] George P. Laszlo. ISO 9000 – 2000 version: implications for applicants and examiners , 2000 .

[4] Hesan A. Quazi,et al. A journey towards total quality management through ISO 9000 certification ‐ a Singapore experience , 1997 .

[5] Low Sui Pheng,et al. A framework for implementing TQM in construction , 1996 .

[6] Dennis Kehoe,et al. AN INTEGRATED FRAMEWORK FOR POST-ISO 9000 QUALITY DEVELOPMENT , 2000 .

[7] James L. Burati,et al. Implementing TQM in Engineering and Construction , 1993 .

[8] Bob Stephens. Implementation of ISO 9000 or Ford’s Q1 Award: effects on organizational knowledge and application of TQM principles and quality tools , 1997 .

[9] G. W. Chase. Effective Total Quality Management (TQM) Process for Construction , 1993 .

[10] K. Ridgway,et al. The Implementation of Total Quality Management in Small and Medium‐sized Manufacturing Companies , 1994 .

[11] John S. Oakland,et al. Total Quality Management: Text with Cases , 1995 .

[12] Ray Tricker,et al. ISO 9001: 2000 For Small Businesses , 2005 .

[13] Ray Graves. Total Quality—Does it Work in Engineering Management? , 1993 .