The Effects of Digital Intensity on Combinations of Sequential and Configural Process Variety

Two forms of variety have been noted in organizational processes: sequential and configural. These describe variations in how a work process is ordered (sequential) or what is involved in enacting each work activity (configural). Each has been mainly studied in isolation. In organizations, these two types of variety are always co-present and scholars will miss important insights if their dependencies and interactions are not examined. This calls for theorizing and empirical inquiries regarding how these two types of variety are related and how digitalization influences them. Our contribution in this paper is to call attention to the need to analyze these forms of variety simultaneously and invite a more thorough treatment of both forms of variety. The results of this exploratory study indicate that digitalization increases configural variety, but decreases sequential variety, that sequential and configural variety are positively related, and that sequential variety increases in concert with process size.

[1]  Sylwia Męcfal Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 2009 , 2012 .

[2]  Kalle Lyytinen,et al.  Digital Technology and the Variation in Design Routines: A Sequence Analysis of Four Design Processes , 2011, ICIS.

[3]  Kalle Lyytinen,et al.  Special Issue: Organizational Design: From Organization Design to Organization Designing , 2006, Organ. Sci..

[4]  Martha S. Feldman,et al.  Designing routines: On the folly of designing artifacts, while hoping for patterns of action , 2008, Inf. Organ..

[5]  Nicholas Berente,et al.  THE DNA OF DESIGN WORK: PHYSICAL AND DIGITAL MATERIALITY IN PROJECT-BASED DESIGN ORGANIZATIONS * , 2010 .

[6]  M. Feldman,et al.  Reconceptualizing Organizational Routines as a Source of Flexibility and Change , 2003 .

[7]  Brian T. Pentland,et al.  Conceptualizing and Measuring Variety in the Execution of Organizational Work Processes , 2003, Manag. Sci..

[8]  Kalle Lyytinen,et al.  Desperately Seeking the Infrastructure in IS Research: Conceptualization of "Digital Convergence" As Co-Evolution of Social and Technical Infrastructures , 2010, 2010 43rd Hawaii International Conference on System Sciences.

[9]  Mohsen Attaran,et al.  Information technology and business-process redesign , 2003, Bus. Process. Manag. J..

[10]  Martha S. Feldman,et al.  Organizational Routines as a Unit of Analysis , 2005 .

[11]  Carlo Salvato,et al.  Capabilities Unveiled: The Role of Ordinary Activities in the Evolution of Product Development Processes , 2009, Organ. Sci..

[12]  Brian T. Pentland,et al.  Sequential Variety in Work Processes , 2003, Organ. Sci..

[13]  John Scott What is social network analysis , 2010 .

[14]  Kalle Lyytinen,et al.  The New Organizing Logic of Digital Innovation: An Agenda for Information Systems Research , 2011 .

[15]  Kalle Lyytinen,et al.  Research Commentary - The New Organizing Logic of Digital Innovation: An Agenda for Information Systems Research , 2010, Inf. Syst. Res..

[16]  Wil M. P. van der Aalst,et al.  Process Mining - Discovery, Conformance and Enhancement of Business Processes , 2011 .

[17]  Kalle Lyytinen,et al.  The Improvisation Effect: A Case Study of User Improvisation and Its Effects on Information System Evolution , 2008, ICIS.

[18]  Clarke Wilson,et al.  Activity Patterns of Canadian Women: Application of ClustalG Sequence Alignment Software , 2001 .

[19]  Andrew Abbott,et al.  A Primer on Sequence Methods , 1990 .

[20]  Paul M. Leonardi,et al.  When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies , 2011, MIS Q..

[21]  George P. Huber,et al.  A theory of the effects of advanced information technologies on organizational design, intelligence , 1990 .

[22]  Wil M. P. van der Aalst Process mining , 2012, CACM.

[23]  Georg Schreyögg,et al.  Organizational Path Dependence: Opening the Black Box , 2009 .

[24]  Jan Mendling,et al.  Metrics for Process Models: Empirical Foundations of Verification, Error Prediction, and Guidelines for Correctness , 2008, Lecture Notes in Business Information Processing.

[25]  Brian T. Pentland,et al.  The (N)Ever-Changing World: Stability and Change in Organizational Routines , 2011, Organ. Sci..