A knowledge creation model for ISO 9001∶2000

Abstract ISO 9000 has become a favoured system for many organizations embarking on quality improvement. ISO 9001∶2000 is an information-sharing tool that an organization can use to gain the knowledge needed to enhance quality and performance. It also provides a ready framework for ordering and structuring an organization's knowledge. Knowledge creation focuses on generating new knowledge, and knowledge can be re-used and new knowledge can be integrated with current knowledge to develop even more valuable knowledge to improve performance. In this paper, we illustrate a knowledge creation model for ISO 9001∶2000. It is a comprehensive framework for researchers to conduct case studies to explore the knowledge management activities in ISO 9001∶2000. In addition, we explore the knowledge creation opportunity within ISO 9001∶2000 and discuss the knowledge created within ISO 9001∶2000. This architecture offers an initial model for organizations that want to facilitate their knowledge flows in ISO 9001∶2000 and further proceed with their knowledge management systems in ISO 9001∶2000 in practical applications.

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