Special Issue on Human Computer Interaction in Critical Systems I: Citizen and Volunteers

Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.

[1]  Hun Choi,et al.  The Understanding of Building Trust Model on Smartphone Application: Focusing on Users' Motivation , 2011, ICITCS.

[2]  Jeannie A. Stamberger,et al.  Crowd sentiment detection during disasters and crises , 2012, ISCRAM.

[3]  Hiroko Wilensky,et al.  Twitter as a navigator for stranded commuters during the great east Japan earthquake , 2014, ISCRAM.

[4]  Yu Wu,et al.  The source of the story: Evaluating the credibility of crisis information sources , 2014, ISCRAM.

[5]  Giinther Herzog,et al.  Psychologische Aspekte von Großschadensereignissen und Katastrophen , 2004 .

[6]  Christine Hagar,et al.  Crisis informatics: Introduction , 2010 .

[7]  Annette Kluge,et al.  The Acquisition of Knowledge and Skills for Taskwork and Teamwork to Control Complex Technical Systems: A Cognitive and Macroergonomics Perspective , 2014 .

[8]  Brian C. Nelson,et al.  Effects of visual cues and self-explanation prompts: empirical evidence in a multimedia environment , 2016, Interact. Learn. Environ..

[9]  Kristian Rother,et al.  Begleiter und Helfer in der Not - Apps für Krisen und Gefahrenlagen , 2015, MuC Workshopband.

[10]  Leysia Palen,et al.  "Voluntweeters": self-organizing by digital volunteers in times of crisis , 2011, CHI.

[11]  Alexander Boden,et al.  Kreative Nutzung der verfügbaren Netzwerkinfrastruktur im Katastrophenfall / Creative usage of available network infrastructure in disaster situations , 2014, i-com.

[12]  Eric Farmer,et al.  Handbook of Simulator-Based Training , 1999 .

[13]  Jeannette N. Sutton,et al.  Twittering Tennessee: Distributed networks and collaboration following a technological disaster , 2010, ISCRAM.

[14]  A. Kaplan,et al.  Users of the world, unite! The challenges and opportunities of Social Media , 2010 .

[15]  Jürgen Sauer,et al.  Designing training for process control simulators: a review of empirical findings and current practices , 2009 .

[16]  Leysia Palen,et al.  Pass it on?: Retweeting in mass emergency , 2010, ISCRAM.

[17]  L. Palen,et al.  Finding Community Through Information and Communication Technology During Disaster Events , 2008 .

[18]  Eric Jamet,et al.  An eye-tracking study of cueing effects in multimedia learning , 2014, Comput. Hum. Behav..

[19]  Robert A. Bjork,et al.  Optimizing Treatment and Instruction: Implications of a New Theory of Disuse , 2013 .

[20]  Holger Schulz,et al.  Untersuchungen zum Einsatz von UAVs bei der Lawinenrettung , 2013 .

[21]  B. Schwartz The Paradox of Choice: Why More Is Less , 2004 .

[22]  Leysia Palen,et al.  Trial by fire: The deployment of trusted digital volunteers in the 2011 shadow lake fire , 2012, ISCRAM.

[23]  Starr Roxanne Hiltz,et al.  Red Tape: Attitudes and Issues Related to Use of Social Media by U.S. County-Level Emergency Managers , 2015, ISCRAM.

[24]  Christian Reuter,et al.  Communication between Power Blackout and Mobile Network Overload , 2014, Int. J. Inf. Syst. Crisis Response Manag..

[25]  F. Paas,et al.  Attention guidance in learning from a complex animation: Seeing is understanding? , 2010 .

[26]  Luciano Gamberini,et al.  A Review of the Research on Subliminal Techniques for Implicit Interaction in Symbiotic Systems , 2014, Symbiotic.

[27]  Sofie Ivarsson New method for evaluation of crisis communication in exercises - involve the public , 2015, ISCRAM.

[28]  J. G. Hollands,et al.  Engineering Psychology and Human Performance , 1984 .

[29]  Thomas Ludwig,et al.  Anforderungen und technische Konzepte der Krisenkommunikation bei Stromausfall , 2013, GI-Jahrestagung.

[30]  Colin Ware,et al.  Information Visualization: Perception for Design , 2000 .

[31]  Louis Leung,et al.  Social network service use on mobile devices: An examination of gratifications, civic attitudes and civic engagement in China , 2015, New Media Soc..

[32]  Monika Büscher,et al.  Peripheral response: Microblogging during the 22/7/2011 Norway attacks , 2012, ISCRAM.

[33]  Niels Henze,et al.  Influence of subliminal cueing on visual search tasks , 2013, CHI Extended Abstracts.

[34]  Irina Shklovski,et al.  Emergency Management, Twitter, and Social Media Evangelism , 2011, Int. J. Inf. Syst. Crisis Response Manag..

[35]  Gennady L. Andrienko,et al.  Tracing the German centennial flood in the stream of tweets: first lessons learned , 2013, GEOCROWD '13.

[36]  Martin Gogolla,et al.  State diagrams in UML: A formal semantics using graph transformations , 1998 .

[37]  F. Paas,et al.  Towards a Framework for Attention Cueing in Instructional Animations: Guidelines for Research and Design , 2009 .

[38]  Lena-Maria Öberg,et al.  Crisis Training Software and User Needs - Research Directions , 2015, ISCRAM.

[39]  Thomas Ludwig,et al.  CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies , 2015, CHI.

[40]  Huiyang Li,et al.  Human Performance Consequences of Stages and Levels of Automation , 2014, Hum. Factors.

[41]  Leysia Palen,et al.  Microblogging during two natural hazards events: what twitter may contribute to situational awareness , 2010, CHI.

[42]  Jakob Cromdal,et al.  Context that matters : Producing “thick-enough descriptions” in initial emergency reports , 2008 .

[43]  Philip Fei Wu,et al.  Online Community Response to Major Disaster: A Study of Tianya Forum in the 2008 Sichuan Earthquake , 2009 .

[44]  R. Mayer,et al.  Nine Ways to Reduce Cognitive Load in Multimedia Learning , 2003 .

[45]  Leysia Palen,et al.  Online public communications by police & fire services during the 2012 Hurricane Sandy , 2014, CHI.

[46]  Benjamin Weyers,et al.  Gaze Guiding zur Unterstützung der Bedienung technischer Systeme , 2015, Mensch & Computer Workshopband.

[47]  Robert A. Bjork,et al.  A new theory of disuse and an old theory of stimulus fluctuation , 1992 .

[48]  B. Tversky,et al.  Effect of computer animation on users' performance : A review , 2000 .

[49]  P. Barbetta Goals , 1990 .

[50]  Robert K. Atkinson,et al.  Using animations and visual cueing to support learning of scientific concepts and processes , 2011, Comput. Educ..

[51]  Amanda Lee Hughes,et al.  In search of the bigger picture: The emergent role of on-line photo sharing in times of disaster , 2008 .

[52]  Ann McNamara,et al.  Subtle gaze direction , 2007, SIGGRAPH '07.

[53]  Kate Starbird,et al.  Designing for the deluge: understanding & supporting the distributed, collaborative work of crisis volunteers , 2014, CSCW.

[54]  Andreas Birkbak Crystallizations in the blizzard: contrasting informal emergency collaboration in Facebook groups , 2012, NordiCHI.

[55]  Annemijn van Gorp,et al.  Integration of volunteer and technical communities into the humanitarian aid sector: Barriers to collaboration , 2014, ISCRAM.

[56]  Jeffrey D. Karpicke,et al.  The Power of Testing Memory Basic Research and Implications for Educational Practice , 2006 .

[57]  Amanda Lee Hughes,et al.  Crisis in a Networked World , 2009 .

[58]  Annette Kluge,et al.  Counteracting skill decay: four refresher interventions and their effect on skill and knowledge retention in a simulated process control task , 2014, Ergonomics.

[59]  Ann McNamara,et al.  Improving search task performance using subtle gaze direction , 2008, APGV '08.

[60]  Amit P. Sheth,et al.  With whom to coordinate, why and how in ad-hoc social media communities during crisis response , 2014, ISCRAM.

[61]  Britta Renner,et al.  Krisen- und Risikokommunikation , 2014, Prävention und Gesundheitsförderung.

[62]  F. Paas,et al.  How to Optimize Learning From Animated Models: A Review of Guidelines Based on Cognitive Load , 2008 .

[63]  Christian Reuter,et al.  Vernetzte Selbsthilfe in Sozialen Medien am Beispiel des Hochwassers 2013 / Linked Self-Help in Social Media using the example of the Floods 2013 in Germany , 2014, i-com.

[64]  Frank Fuchs-Kittowski,et al.  Architecture of Mobile Crowdsourcing Systems , 2014, CRIWG.

[65]  Leysia Palen,et al.  (How) will the revolution be retweeted?: information diffusion and the 2011 Egyptian uprising , 2012, CSCW.

[66]  Christopher D. Wickens,et al.  A model for types and levels of human interaction with automation , 2000, IEEE Trans. Syst. Man Cybern. Part A.

[67]  Sherri L. Condon,et al.  Communication media use in emergency response management , 2014, ISCRAM.

[68]  Kate Starbird,et al.  Delivering patients to sacré coeur: collective intelligence in digital volunteer communities , 2013, CHI.

[69]  John Lindström,et al.  Socio-Technical Design Approach for Crisis Management Information Systems , 2009, Int. J. Inf. Syst. Crisis Response Manag..

[70]  Daniel Gopher,et al.  Emphasis Change as a Training Protocol for High-Demand Tasks , 2006 .

[71]  Learning Robert A. Bjork ON THE SYMBIOSIS OF REMEMBERING, FORGETTING, AND LEARNING , 2011 .

[72]  Andrea H. Tapia,et al.  Crowdsourcing Investigations: Crowd Participation in Identifying the Bomb and Bomber from the Boston Marathon Bombing , 2014, Int. J. Inf. Syst. Crisis Response Manag..

[73]  Marlen Hofmann,et al.  Hands2Help – Ein App-basiertes Konzept zur Koordination Freiwilliger Helfer/ Hands2Help – An App-based Concept for Coordination of Disaster Response Volunteers , 2014, i-com.

[74]  Murray E. Jennex Social media - Truly viable for crisis response? , 2012, ISCRAM.

[75]  Laura Hokkanen,et al.  Social media in crisis management - The iSAR+ project survey , 2014, ISCRAM.

[76]  Catherine Courage,et al.  Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques , 2005 .

[77]  Jan Willem Streefkerk,et al.  Recover Faster from Disaster: Success Factors for a Crowdsourcing Platform , 2015, ISCRAM.

[78]  Robert J. K. Jacob,et al.  Evaluation of eye gaze interaction , 2000, CHI.

[79]  Ann McNamara,et al.  Search task performance using subtle gaze direction with the presence of distractions , 2009, TAP.

[80]  Leysia Palen,et al.  Twitter adoption and use in mass convergence and emergency events , 2009 .

[81]  Dennis S. Mileti,et al.  The Study of Mobile Public Warning Messages: A Research Review and Agenda , 2015 .

[82]  Smartphone Avalanche Search Apps — A Review , .

[83]  Jutta Geldermann,et al.  Combining Real and Virtual Volunteers through Social Media , 2013 .

[84]  Volker Wulf,et al.  'On the ground' in Sidi Bouzid: investigating social media use during the tunisian revolution , 2013, CSCW.

[85]  Volkmar Pipek,et al.  Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations , 2012, Int. J. Inf. Syst. Crisis Response Manag..

[86]  Edward A. Fox,et al.  PhaseVis1: What, when, where, and who in visualizing the four phases of emergency management through the lens of social media , 2013, ISCRAM.

[87]  L. F. Ibrahim,et al.  Safety of Natural Disasters , 2013, HCI.

[88]  Gerald Knezek,et al.  The effect of subliminal help presentations on learning a text editor , 1991, Inf. Process. Manag..

[89]  Leysia Palen,et al.  Mastering social media: An analysis of Jefferson County's communications during the 2013 Colorado floods , 2014, ISCRAM.

[90]  Marshall J. Farr,et al.  The Long-Term Retention of Knowledge and Skills , 1987 .

[91]  Sharon K Tindall-Ford,et al.  Learning by imagining. , 2001, Journal of experimental psychology. Applied.

[92]  Thomas Ludwig,et al.  XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters , 2015, CHI.

[93]  Benjamin Weyers,et al.  Exploring the usefulness of two variants of gaze-guiding-based dynamic job aids for performing a fixed-sequence start-up procedure after longer periods of non-use , 2014 .

[94]  Nadine B. Sarter,et al.  Effects of Real-time Imaging on Decision-Making in a Simulated Incident Command Task , 2009, Int. J. Inf. Syst. Crisis Response Manag..