Analysis of conflict and change in construction projects

Conflict and change can have considerable impact on the success or otherwise of construction projects. Examples of conflict and project change have been collected in structured interviews within a series of organizations which are clients of construction activities. A methodology which uses a process of hierarchical decomposition has been developed for classifying this data and rendering it suitable for subsequent analysis. The results presented in the paper are of a prelirninary investigation and lend weight to the hypothesis that the creative management of conflict and change can benefit construction industry clients.