Exploring Health Information Exchange (HIE) Through Collaboration Framework: Normative Guidelines for IT Leadership of Healthcare Organizations

ABSTRACT Health Information Exchanges (HIEs) hold the promise to integrate patient data residing across disparate information systems in various hospitals to improve care coordination, patient engagement, and provisioning of real-time information to physicians. This research posits that collaboration is the key to HIE’s success. Drawing from the extant literature on collaboration, we discuss collaboration-related challenges that healthcare IT leaders are facing and provide normative guidelines that they can implement during the HIE initiation phase as well as the maintenance phase.

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