The Development of an Intellectual Tracking App System based on IoT and RTLS

Existing tracking systems are insufficient to provide services that customers can be satisfied with. Competition between logistics companies is increasing and customers of such logistics services are increasing requiring more. But at present, the response to such requests can hardly be seen as timely or appropriate. Since customers of logistics services not only wish to receive their ordered products but also check where their item is and how the delivery is being processed, companies provide location information over the internet. But updates on such information is hardly in real time, leading to a discrepancy between information online and actual location. Existing systems cannot address such issues perfectly, nor are there technologies that can meet such needs. As such, this paper suggests a system that can improve customer services and convenience, work efficiency and profitability for the logistics company. The system was designed and developed as a high-functioning intellectual App Multi Tracking System that is based on IoT and RTLS, which sets it apart from existing tracking systems.