Evaluating use of the Internet among academic reference librarians

Abstract This article reports results of a survey of academic reference librarians' use of the Internet at the reference desk at two-year and four-year colleges and universities throughout New York State. The purpose was to gather information about the usefulness of the Internet as a reference tool, as well as to identify Internet users, determine usage patterns, identify personnel behavior, evoke both positive and negative reactions to Internet use, and detect system strengths and weaknesses. Among pertinent findings is the need for direct access and training. Conclusions are drawn and imperatives indicated about the future role of the Internet as it relates to the academic reference librarian.